Audience
IT, HR, operations, finance, legal, and security teams seeking to automate employee service requests, manage enterprise resources, and resolve issues through governed AI agents
About Harmony
Harmony is an AI-native ITSM and enterprise service management platform that uses AI agents to resolve IT and HR requests directly inside Slack, Teams, Zoom, and other employee workspaces. It turns tickets, workflows, knowledge, and service catalogs into an agentic service experience, with AI agents that understand requests, gather context, and resolve routine issues autonomously before a human needs to become involved. Its AI Service Desk Agent can automatically resolve common requests using natural language understanding and intelligent automation, while proactive agents respond to real-time signals to address issues before they affect users. Harmony continuously learns from tickets, user interactions, and organizational context to generate a dynamic, up-to-date knowledge base. It also maintains a real-time system of record for assets and software across the environment.
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Company Information
Harmony
Founded: 2025
United States
harmony.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online
Harmony Frequently Asked Questions
Q: What kinds of users and organization types does Harmony work with?
Harmony works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Harmony support in their product?
Harmony supports these languages: English.
Q: What kind of support options does Harmony offer?
Harmony offers support via online.
Q: What other applications or services does Harmony integrate with?
Harmony integrates with: BambooHR, Claude Duet, Claude for Legal, Claude, CrowdStrike Falcon, Figma, Google Workspace, Jenkins, Microsoft Teams, NetSuite, Okta, OpenAI, Miro, SAP Cloud Platform, ServiceNow, Slack, and Workday HCM.
Q: Does Harmony have an API?
Yes, Harmony has an API.
Q: What type of training does Harmony provide?
Harmony provides training in the form of documentation, live online, and videos.
