Audience
Multi-location healthcare practices and health systems, virtual care providers, and consumer health brands (like DTC pharmaceuticals or subscription-based care)).
About Hello Patient
Hello Patient is a healthcare AI company. Its product, Mia, is an AI receptionist for healthcare that handles every patient conversation, across voice, text, and web chat, around the clock. Multi-location groups across specialties, as well as consumer health brands, use Mia to handle more conversations without adding staff.
At the front office, Mia answers every call, books appointments, runs new-patient intake, verifies insurance, takes refill requests, and collects payments. Behind the desk, she follows up after visits, converts referrals, runs recall outreach, and chases open balances.
When a call needs a person, she hands it off with full context, never gives medical advice, and logs every interaction. She works with the EHR, practice management, and CRM systems practices run, reads the live schedule, and books into it. With Mia answering 100% of calls, the front desk stays with the patient, and practices book around 20% more appointments. Hello Patient is HIPAA-compliant.
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Pricing
Pricing Details:
Usage based (per conversation). Charged per minute and conversation (for text and web chat)
Integrations
Company Information
Hello Patient
www.hellopatient.com
Videos and Screen Captures
When a patient calls, a Hello Patient AI agent answers, confirms their identity, books the appointment, and texts a confirmation, with no hold and no voicemail.
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Product Details
Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online
Hello Patient Frequently Asked Questions
Q: What kinds of users and organization types does Hello Patient work with?
Hello Patient works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Hello Patient support in their product?
Hello Patient supports these languages: English and Spanish.
Q: What kind of support options does Hello Patient offer?
Hello Patient offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Hello Patient integrate with?
Hello Patient integrates with: AdvancedMD, Veradigm EHR, athenaOne, eClinicalWorks, ModMed, Covetrus Pulse, Freshdesk, HubSpot AEO, EPIC Agent CRM, and Zenoti.
Q: Does Hello Patient have a mobile app?
Yes, Hello Patient has a mobile app for iPad, iPhone, and Android.
Q: What type of training does Hello Patient provide?
Hello Patient provides training in the form of documentation, live online, and videos.
Q: What pricing for support is available for Hello Patient?
Hello Patient offers support included with purchase.
Q: What pricing for training is available for Hello Patient?
Hello Patient offers training additional fee / premium available.
Hello Patient Product Features
Dental
Appointment Management
Supported
Appointment Reminders
Supported
Patient Billing
Supported
Patient Records Management
Supported
Claims Management
Not Supported
Clinical Charting
Not Supported
Imaging
Not Supported
Inventory Management
Not Supported
Patient Account Management
Not Supported
Treatment Planning
Not Supported
Dermatology
HIPAA Compliant
Supported
Scheduling
Supported
Claims Management
Not Supported
EMR / EHR
Not Supported
Image Management
Not Supported
Inventory Management
Not Supported
Patient Portal
Not Supported
Progress Notes
Not Supported
Treatment Plans
Not Supported
Optometry
Appointment Management
Supported
Patient Records
Supported
Recall Tracking
Supported
Insurance Management
Not Supported
Inventory Management
Not Supported
Patient Engagement
Appointment Scheduling
Supported
Care Planning
Supported
Collaboration
Supported
Messaging
Supported
Mobile Access
Supported
Patient Education
Supported
Personal Health Record
Supported
Progress Tracking
Supported
Patient Portal
Not Supported
Self Management
Not Supported
Patient Scheduling
Analytics/Reporting
Supported
HIPAA Compliant
Supported
Mobile Access
Supported
Notifications/Alerts
Supported
Online Scheduling
Supported
Patient Communications
Supported
Patient Intake
Supported
Patient Portal
Supported
Patient Records Management
Supported
Payment Processing
Supported
Reminders
Supported
SMS Messaging
Supported
Approval Process Control
Not Supported
