Audience
HelpOnClick Live Chat supports small and medium-sized businesses across the world. The solution can be implemented on any website and localized to over 20 languages.
About HelpOnClick Live Chat
HelpOnClick is a cutting-edge cloud-based live chat and help desk software solution for small and midsize businesses. Simple and intuitive, HelpOnClick helps merchants seamlessly communicate to their website visitors, thereby improving customer support and increase sales. The HelpOnClick Live Chat software offers a host of capabilities that include real-time traffic monitoring, customizable sounds, icons, and texts, virtual chat agent, and integrations with Facebook, Drupal, WordPress, Joomla, and more.
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Pricing
Starting Price:
$12.00/month/user
Pricing Details:
Discounts are available for quarterly and annual plans. Pricing starts at $7.2 per user per month.
Free Trial:
Free Trial available.
Integrations
Company Information
HelpOnClick
Founded: 2004
United States
www.helponclick.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Mac
Windows
Android
iPhone
iPad
Training
Documentation
Support
Online
Phone Support
24/7 Live Support
HelpOnClick Live Chat Frequently Asked Questions
Q: What kinds of users and organization types does HelpOnClick Live Chat work with?
HelpOnClick Live Chat works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does HelpOnClick Live Chat support in their product?
HelpOnClick Live Chat supports these languages: English.
Q: What kind of support options does HelpOnClick Live Chat offer?
HelpOnClick Live Chat offers support via online, phone support, and 24/7 live support.
Q: What other applications or services does HelpOnClick Live Chat integrate with?
HelpOnClick Live Chat integrates with: CS-Cart Store Builder, CS-Cart Multi-Vendor, Facebook, Freshdesk, Gmail, Google Analytics, Kontent.ai, Mojo Helpdesk, Salesforce, Shopify, X (Twitter), WordPress, Zendesk, and Zoho CRM.
Q: Does HelpOnClick Live Chat have a mobile app?
Yes, HelpOnClick Live Chat has a mobile app for Android, iPhone, and iPad.
Q: What type of training does HelpOnClick Live Chat provide?
HelpOnClick Live Chat provides training in the form of documentation.
Q: Does HelpOnClick Live Chat offer a free trial?
Yes, HelpOnClick Live Chat offers a free trial.
Q: How much does HelpOnClick Live Chat cost?
Pricing for HelpOnClick Live Chat starts at $12.00/month/user.
HelpOnClick Live Chat Product Features
Customer Service
Live Chat
Supported
Surveys & Feedback
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Live Chat
Canned Responses
Supported
Customizable Branding
Supported
Offline Form
Supported
Proactive Chat
Supported
Screen Sharing
Supported
Third Party Integration
Supported
Transfers / Routing
Supported
Website Visitor Tracking
Supported
Geo Targeting
Not Supported
