Audience
Organizations seeking a solution to supercharge team collaboration, boost productivity, and reduce costs
About Infraon ITSM
Many repetitive high-volume ITSM tasks demand 100% accuracy, making life hard for multiple teams. Insufficient service desk features that lead to ineffective modernization. Delayed approvals and resolutions because of multi-team dependencies. Unproductive agents and business users, resulting in unmet SLAs. Extra training for staff that could take up to 10-40 hours every year. Remote workspace pressures leave no room for in-person meetings. Lack of the ability to identify patterns and predict potential service issues. Infraon ITSM is an AI-based software that supercharges team communication and collaboration with prebuilt automated workflows. You can create a fully modernized workspace with quick resolutions, proactive monitoring, intelligent alerts, and more. Unified dashboard to track and manage all service desk tasks in real-time. Collaborative tools to sync up IT users, as well as business teams and vendors.
Other Popular Alternatives & Related Software
BMC Helix ITSM
BMC Helix ITSM is an integrated, AI-driven service management platform designed to improve support outcomes, speed resolution, and modernize IT operations. It uses agentic AI to automate tasks, surface insights, and guide service teams with intelligent recommendations. Unified knowledge management and conversational assistants enable faster, more accurate responses for both agents and end users. AI-powered incident clustering and risk analysis help organizations detect issues earlier and reduce change-related failures. With integrated discovery, AIOps insights, and seamless collaboration across service and operations teams, Helix ITSM ensures proactive, data-driven decision-making. The result is a more resilient service environment with dramatically improved efficiency, productivity, and user satisfaction.
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ServiceDesk Plus MSP
ServiceDesk Plus MSP is a web-based, full-fledged ITSM suite designed specifically for managed service providers. This all-in-one ITSM solution delivers a comprehensive help desk, service desk, account management, asset management, remote controls, and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls. Managing a number of accounts can be challenging without a tool to process and organize tasks for each account separately. It is easy to mix up contacts or services, miss SLAs, or simply not have enough time to finish all the necessary tasks when handling multiple companies. With account management, these mix ups and delays can be overcome. MSPs face the unique challenge of providing IT services to organizations that have multiple contacts, service level agreements, and work processes.
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Infraon NMS
It’s unreliable to use multiple network management tools. But, finding a service provider with a dedicated network lifecycle expertise is hard. Low employee productivity due to constantly switching tools. Multiple EMS/NMS tools with poor visibility of topology. Outsourcing woes caused by poor SLAs and reporting. Extra training for staff that could take up to 10-40 hours every year. Inability to identify and resolve problems and incidents. Event noise that results in network health misinformation. Faster identification of network issues. Reduced downtime whenever faults occur, and custom data visualization. Infraon ITSM is an AI-based software that supercharges team communication and collaboration with prebuilt automated workflows. You can create a fully modernized workspace with quick resolutions, proactive monitoring, intelligent alerts, and more. Integrated fault management and self-healing capabilities to fix outages.
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ServiceTeam ITSM
Designed for Microsoft Partners, MSPs and Customers by a Microsoft Partner, ServiceTeam ITSM takes a fresh approach to the service desk agent experience with a simplified and high-performance interface focused on the activities most important to you. Native to the Microsoft Power Apps and Dynamics 365 environment, ServiceTeam ITSM lets you leverage out-of-the-box Power BI for management reporting, configure complex automated workflows, capitalize on existing skillsets and investments in Microsoft technologies and more. With ServiceTeam ITSM, you can achieve excellent customer service—supporting business growth by keeping your customers more than satisfied. ServiceTeam ITSM is comprised of two editions, Professional and Enterprise.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Infraon
Founded: 2021
United States
infraon.io/itsm-software.html
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Infraon ITSM Frequently Asked Questions
Q: What kinds of users and organization types does Infraon ITSM work with?
Infraon ITSM works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Infraon ITSM support in their product?
Infraon ITSM supports these languages: English.
Q: What kind of support options does Infraon ITSM offer?
Infraon ITSM offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Infraon ITSM integrate with?
Infraon ITSM integrates with: Infraon Infinity.
Q: What type of training does Infraon ITSM provide?
Infraon ITSM provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Infraon ITSM offer a free trial?
Yes, Infraon ITSM offers a free trial.
