Audience
IT, DevOps, and on-call teams that want to route, escalate, and track incident alerts across voice, SMS, email, push, and collaboration tools
About JAMS Incident Management
JAMS Incident Management makes sure the right person knows when something breaks, then keeps escalating through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges it. Alerts can come from monitoring tools, email, webhooks, or the API, so it works with any team and any stack. Where most alerting tools stop at notifying, this one can also act: a responder can restart, continue, or cancel a failed job directly from the alert, and acknowledging it updates the source system automatically, so nothing gets tracked twice. JAMS Scheduler is not required, but a failed job can open an incident automatically for teams that use it. On-call gaps are expensive because they compound quietly: a missed alert becomes a longer outage, and a longer outage becomes lost trust. The reason to look at this now is the gap between detecting a problem and getting a human to fix it, which is exactly where most incidents actually go wrong.
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Pricing
Starting Price:
$6/user
Pricing Details:
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
JAMS Software
Founded: 1987
United States
jamsscheduler.com/incident-management
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Product Details
Platforms Supported
Cloud
Training
Documentation
JAMS Incident Management Frequently Asked Questions
Q: What kinds of users and organization types does JAMS Incident Management work with?
JAMS Incident Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does JAMS Incident Management support in their product?
JAMS Incident Management supports these languages: English.
Q: What other applications or services does JAMS Incident Management integrate with?
JAMS Incident Management integrates with: Azure Monitor, Microsoft Azure, JAMS Scheduler, Microsoft Teams, PowerShell, Python, ServiceNow, Slack, and Zendesk.
Q: Does JAMS Incident Management have an API?
Yes, JAMS Incident Management has an API.
Q: What type of training does JAMS Incident Management provide?
JAMS Incident Management provides training in the form of documentation.
Q: Does JAMS Incident Management offer a free trial?
Yes, JAMS Incident Management offers a free trial.
Q: How much does JAMS Incident Management cost?
Pricing for JAMS Incident Management starts at $6/user.
Q: What pricing for support is available for JAMS Incident Management?
JAMS Incident Management offers support additional fee / premium available.
JAMS Incident Management Product Features
Incident Management
Audit Trail
Supported
Incident Reporting
Supported
Corrective Actions (CAPA)
Not Supported
Disaster Recovery
Not Supported
IT Incident Management
Not Supported
OSHA Compliance
Not Supported
Root-Cause Diagnosis
Not Supported
Safety Management
Not Supported
Task Management
Not Supported
Ticket Management
Not Supported
