Audience
Companies of all sizes seeking a solution to manage their helpdesk operations
About Jitbit Help Desk
Jitbit Help Desk is a helpdesk ticketing system offered both as a SaaS subscription and on-premises installation. It has everything you expect from a helpdesk: email ticketing, live chat, knowledge base, live chat with chat bots, file attachments, and a powerful automation engine that executes predefined workflows for you. Don't get us wrong, we have everything - live chat, integrations, knowledge base, even chatbots but our primary focus is email. We spent years polishing our email ticketing system. We support IMAP, native MS Exchange protocols, POP3, SMTP etc. We have built-in anti-spam, deduping, and email flood protection. We even provide built-in mailboxes for our SaaS customers, if you don't already have one. Deliver awesome support to your customers. Jitbit Help Desk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets.
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UseResponse
Highly customizable all-in-one Customer Support and Feedback Software available in SaaS and On-Premise.
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- Knowledge Base Software
Improve customer self-service by organizing FAQs and documentation system around your products or services. Embed knowledge base widget on any page of your website, or in a Chatbot.
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Pricing
Starting Price:
$13 per month
Free Trial:
Free Trial available.
Integrations
Company Information
Jitbit
Founded: 2005
United Kingdom
www.jitbit.com
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Product Details
Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online
Jitbit Help Desk Frequently Asked Questions
Q: What kinds of users and organization types does Jitbit Help Desk work with?
Jitbit Help Desk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Jitbit Help Desk support in their product?
Jitbit Help Desk supports these languages: English.
Q: What kind of support options does Jitbit Help Desk offer?
Jitbit Help Desk offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Jitbit Help Desk integrate with?
Jitbit Help Desk integrates with: AdRem NetCrunch, Akitra Andromeda, Asana, Bitbucket, Google Drive, Dropbox, Easyflow, GitHub, Harvest, Jira Work Management, Jira, ManageEngine Identity Manager Plus, Retently, Rublon, Sacumen Connector as a Service (CaaS), Slack, Stackreaction, Teamstack, Trello, WordPress, Wufoo, Zapier, Zoho Directory, and Zoho One.
Q: What type of training does Jitbit Help Desk provide?
Jitbit Help Desk provides training in the form of documentation and live online.
Q: Does Jitbit Help Desk offer a free trial?
Yes, Jitbit Help Desk offers a free trial.
Q: How much does Jitbit Help Desk cost?
Pricing for Jitbit Help Desk starts at $13 per month.
Jitbit Help Desk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
