Audience

Utility and energy companies that need a modern, AI-powered operating system to manage customer service, billing, asset operations, distributed energy resources, and field operations

About Kraken

Kraken is an all-in-one, smart utility operating system designed to help modern utilities and infrastructure providers replace legacy technology with a single, cloud-based platform that automates and integrates the end-to-end energy supply chain, from customer management and billing to asset optimization, flexible distributed resources (like EVs, heat pumps, solar, and batteries), and field service execution. It uses advanced data, machine learning, and utility-grade AI to streamline customer service, reduce operating costs, accelerate product innovation, and provide real-time operational insights while supporting migrations from old systems with proven processes. Kraken’s modular suite includes tools for residential and commercial & industrial customer management, tariff and product configuration without code, enhanced field operations, and flexibility management that optimizes energy resources, logistics, and workforce planning.

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Integrations

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Company Information

Kraken
United Kingdom
kraken.tech/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Online

Kraken Frequently Asked Questions

Q: What kinds of users and organization types does Kraken work with?
Kraken works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Kraken support in their product?
Kraken supports these languages: English.
Q: What kind of support options does Kraken offer?
Kraken offers support via online.
Q: What other applications or services does Kraken integrate with?
Kraken integrates with: Methodia Utility Suite.
Q: What type of training does Kraken provide?
Kraken provides training in the form of documentation, live online, and webinars.

Kraken Product Features

Utility Management Systems

Workforce Management Not Supported
Cable Not Supported
Natural Gas Not Supported
Billing & Invoicing Not Supported
Plant Management Not Supported
Water Not Supported
Electricity Not Supported
Customer Management Not Supported
Service Call Management Not Supported
Work Order Management Not Supported
Trash Not Supported
Demand Planning Not Supported