Audience
Enterprise operations and trust & safety teams that need real-time voice intelligence to monitor conversations, detect risk, and enforce compliance across human and AI interactions
About Modulate Velma
Velma is a voice-native AI model developed by Modulate as part of a broader voice intelligence platform, designed to understand conversations directly from audio rather than relying on text transcripts. Unlike traditional systems that convert speech into text and analyze it with language models, Velma uses an Ensemble Listening Model (ELM), a specialized architecture that processes multiple dimensions of voice simultaneously, including tone, emotion, pacing, intent, and behavioral signals. This allows it to capture the full meaning of a conversation, not just the words spoken, recognizing nuances such as stress, deception, sarcasm, or escalation in real time. It operates by combining hundreds of specialized detectors, each focused on specific aspects of speech like emotional state, inappropriate conduct, or synthetic voice indicators, and then fusing those signals into higher-level insights about what is happening in a conversation.
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Pricing
Starting Price:
$0.25 per hour
Free Trial:
Free Trial available.
Company Information
Modulate
Founded: 2019
United States
www.modulate.ai/velma
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Online
Modulate Velma Frequently Asked Questions
Q: What kinds of users and organization types does Modulate Velma work with?
Modulate Velma works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Modulate Velma support in their product?
Modulate Velma supports these languages: English.
Q: What kind of support options does Modulate Velma offer?
Modulate Velma offers support via online.
Q: What other applications or services does Modulate Velma integrate with?
Modulate Velma integrates with: Five9, GENESYS, Microsoft Teams, Slack, Zendesk, and Zoom.
Q: Does Modulate Velma have an API?
Yes, Modulate Velma has an API.
Q: What type of training does Modulate Velma provide?
Modulate Velma provides training in the form of documentation, live online, and videos.
Q: Does Modulate Velma offer a free trial?
Yes, Modulate Velma offers a free trial.
Q: How much does Modulate Velma cost?
Pricing for Modulate Velma starts at $0.25 per hour.
