Audience
Customer support teams and companies seeking a solution to setup a complete call management system
About Mojo Helpdesk
Simplify customers and employees support with a help desk software deployed in minutes at a fraction of the cost. Still using spreadsheets and emails for requests? Mojo Helpdesk will free them and put them all in one place. Cut down incoming requests with the built-in knowledge base. Mojo keeps things organized. Tickets can be assigned and tagged. Mojo automation can do all this automatically. Mojo Helpdesk is an easy to use cloud ticket tracking that helps companies provide superior employee & customer service at a lower cost. Over 10 years ago, Metadot, the Mojo's parent company needed a help desk that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for organization like yours, and today thousands of businesses ranging from tens to hundreds of agents use Mojo Helpdesk to serve their customers and employees daily.
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Pricing
Starting Price:
$29 per user per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Metadot
Founded: 2006
United States
www.mojohelpdesk.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online
Mojo Helpdesk Frequently Asked Questions
Q: What kinds of users and organization types does Mojo Helpdesk work with?
Mojo Helpdesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Mojo Helpdesk support in their product?
Mojo Helpdesk supports these languages: English.
Q: What kind of support options does Mojo Helpdesk offer?
Mojo Helpdesk offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Mojo Helpdesk integrate with?
Mojo Helpdesk integrates with: ActiveCampaign, AdRem NetCrunch, APIANT, AuditShipment, SyncSmart, Bitium, Campaign Monitor, Constant Contact, Cyfe, Facebook, Formstack, HelpOnClick Live Chat, HubSpot CRM, HubSpot Marketing Hub, Insightly, LeadMaster, Mailchimp, Nicereply, HubSpot Data Hub, Robly, X (Twitter), VisitorTrack, WordPress, Wufoo, and Zapier and more.
Q: What type of training does Mojo Helpdesk provide?
Mojo Helpdesk provides training in the form of documentation, live online, and webinars.
Q: Does Mojo Helpdesk offer a free trial?
Yes, Mojo Helpdesk offers a free trial.
Q: How much does Mojo Helpdesk cost?
Pricing for Mojo Helpdesk starts at $29 per user per month.
Mojo Helpdesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Incident Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
