Audience
eCommerce businesses, Shopify stores that seek for customer support solution and increase sales from chats
About NestDesk
NestDesk is an omnichannel customer service software built for Shopify stores. It powers your business to deliver excellent support and unlock more sales from every customer conversation. Using NestDesk, you can easily manage messages across all channels, view customer profiles and order history in one place. No need to switch between multiple tabs, you can create, edit Shopify orders and send the checkout link to customers within NestDesk. Support more customers in less time and increase customer satisfaction with useful features like macro (template response), tags, auto-assign, private notes, etc. Provide key metrics and actionable insights for making your business decision.
Other Popular Alternatives & Related Software
LiveAgent
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.
Learn more about LiveAgent
Pipedrive
Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling.
Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.
Learn more about Pipedrive
Infobip
Infobip is a global leader in omnichannel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. With over 700 direct carrier connections and 60+ offices on 6 continents, Infobip is the #1 choice of some of the world's biggest companies to scale their customer communications.
We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience, all in a fast, secure and reliable way. With Infobip, you can achieve deeper customer engagement across the widest selection of local and global channels, including:
SMS
MMS
RCS
Live Chat
WhatsApp Business
Apple Messages for Business
Facebook Messenger
Instagram Business
Telegram
Viber
Voice / VOIP
Video
Email
Learn more about Infobip
Twilio Flex
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels.
Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications.
Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.
Learn more about Twilio Flex
Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
NestScale
Founded: 2022
Singapore
nestscale.com
Videos and Screen Captures
Other Useful Business Software
Build Agents and Models on One Platform
Gemini Enterprise Agent Platform is Google Cloud's comprehensive platform for developers to build, scale, govern, and optimize agents and models. Choose from Google's most advanced models and third-party models like Anthropic's Claude Model Family.
Product Details
Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
NestDesk Frequently Asked Questions
Q: What kinds of users and organization types does NestDesk work with?
NestDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does NestDesk support in their product?
NestDesk supports these languages: English.
Q: What kind of support options does NestDesk offer?
NestDesk offers support via phone support and online.
Q: What other applications or services does NestDesk integrate with?
NestDesk integrates with: Facebook Messenger and Shopify.
Q: Does NestDesk have a mobile app?
Yes, NestDesk has a mobile app for iPhone, iPad, and Android.
Q: What type of training does NestDesk provide?
NestDesk provides training in the form of documentation, live online, and videos.
Q: Does NestDesk offer a free trial?
Yes, NestDesk offers a free trial.
