Powertech Password Self Help for IBM i

Effective tools for optimising day-to-day password management for end-users - ensuring corporate and regulatory security compliance and freeing up your helpdesk. ​There are three components of Sysgem Self-Service Password Reset that are to be installed. The central service should typically reside on the domain controller; the web enrolment system can be installed on any IIS server in the domain; and the workstation component should be installed on all end-user workstations to allow users to reset their password on demand. The Domain Controller runs a Windows Service which carries out the operation of resetting passwords for end-users. It also holds a database of questions and answers, which are created by the end-users themselves, and subsequently used to verify the authenticity of the person wishing to reset their own password.

Password related calls bogging down your help desk? ReACT, a self-service password reset and synchronization solution for the entire enterprise, allows end users to reset their passwords to a permanent value in four simple steps – without calling the help desk! ReACT™ is an enterprise-wide solution which eliminates password-related calls to the help desk by providing a self-service means for end users to reset their passwords, synchronize their passwords, and unlock their accounts 24x7x365. Placing access authority in the hands of end users may seem counterintuitive to an organization’s identity management protocol, but given the right tool, such as ReACT, this practice actually improves security standards. ReACT frees the help desk from password-related tasks and enables end users to solve their password-related problems, improving employee satisfaction, productivity output, and the company bottom line. ReACT automates the password reset and synchronization process.