Audience
Companies in need of an issue management platform
About Problem Solver
Effectively tracking issues, concerns, and knowledge are part of an organization's continual improvement strategy. When an issue is raised by a customer, management will want to receive status updates on whether the concerned team has started working towards resolving it on priority. Omnex’s Problem Solver aids as a common tool and knowledge bank to track, manage, and resolve problems. Problem Solver is designed to be a single repository of all internal and external problems. Acknowledging Integrated Management Systems, we have developed our software to handle a variety of quality assurance (external and internal), environmental, and health and Safety issues. Define timelines and metrics for problem resolution, from the problem itself, to: containment, correction, corrective action, reporting, all the way to closure. Empower suppliers to complete supplier corrective action.
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Integrations
No integrations listed.
Company Information
Omnex Systems
Founded: 1986
United States
www.omnexsystems.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
Problem Solver Frequently Asked Questions
Q: What kinds of users and organization types does Problem Solver work with?
Problem Solver works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Problem Solver support in their product?
Problem Solver supports these languages: English.
Q: What kind of support options does Problem Solver offer?
Problem Solver offers support via phone support and online.
Q: What type of training does Problem Solver provide?
Problem Solver provides training in the form of documentation.
Problem Solver Product Features
Issue Tracking
Assignment Management
Supported
Dashboard
Supported
Escalation Management
Supported
Issue Auditing
Supported
Issue Scheduling
Supported
Knowledge Base
Supported
Project Management
Supported
Recurring Issues
Supported
Scheduling
Supported
Task Management
Supported
Knowledge Management
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
