Audience
Local and county governments, 311 call centers
About QAlert Citizen Request Management
Leading citizen request management solution for municipalities. QScend Technologies, Inc., is an industry leader in web-based software for local and county governments. Hundreds of government entities and call centers across the country use our citizen request management software to improve citizen service, increase efficiency and effectiveness, re-engineer processes, and measure performance, making us the preferred provider of CRM/311 software in the U.S.
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Integrations
No integrations listed.
Company Information
QScend Technologies
Founded: 1998
United States
www.qscend.com
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
QAlert Citizen Request Management Frequently Asked Questions
Q: What kinds of users and organization types does QAlert Citizen Request Management work with?
QAlert Citizen Request Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does QAlert Citizen Request Management support in their product?
QAlert Citizen Request Management supports these languages: English.
Q: What kind of support options does QAlert Citizen Request Management offer?
QAlert Citizen Request Management offers support via phone support and 24/7 live support.
Q: Does QAlert Citizen Request Management have a mobile app?
Yes, QAlert Citizen Request Management has a mobile app for iPhone, iPad, and Android.
Q: What type of training does QAlert Citizen Request Management provide?
QAlert Citizen Request Management provides training in the form of documentation, live online, webinars, and in person.
QAlert Citizen Request Management Product Features
Code Enforcement
Case Management
Supported
Code Maintenance
Not Supported
Document Management
Not Supported
Fee Maintenance
Not Supported
GIS
Not Supported
Inspection Management
Not Supported
Letter Generation
Not Supported
Photo Management
Not Supported
Planning & Zoning
Not Supported
Violation History
Not Supported
Weed Abatement Control
Not Supported
Municipal
Code Enforcement
Supported
Work Order Management
Supported
Animal Licensing
Not Supported
Fund Accounting
Not Supported
Inventory Management
Not Supported
License Issuance
Not Supported
Parking Management
Not Supported
Permit Issuance
Not Supported
Planning & Zoning
Not Supported
Property Database
Not Supported
Taxation & Assessment
Not Supported
Utility Billing
Not Supported
Public Works
Service Request Management
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Compliance Management
Not Supported
Contract Management
Not Supported
Customer Database
Not Supported
Document Management
Not Supported
Equipment Maintenance
Not Supported
Fixed Asset Management
Not Supported
Job Costing
Not Supported
Project Management
Not Supported
Service Desk
Incident Management
Supported
Knowledge Base
Supported
Self Service Portal
Supported
CMDB
Not Supported
Change Management
Not Supported
IT Asset Management
Not Supported
Mobile Access
Not Supported
Procurement Management
Not Supported
Remote Control
Not Supported
SLA Management
Not Supported