Audience

Freelancers, consultants, small development teams, and agencies that support multiple clients.

About Ravine Desk

Ravine Desk is help desk software built for freelancers, consultants, and small development teams who support multiple clients. Each workspace gets its own branded subdomain and client portal, where clients sign in with a magic link instead of a password. Tickets come in through the portal or by email, and client email replies thread into the matching ticket automatically. Billable hours are logged on every comment and roll up into per-client reports. An AI assistant is included on every plan, with a daily briefing and ticket analysis; Team and Pro plans add automatic triage and client-facing status summaries. Pricing is flat and based on technician count, with no per-ticket or per-client fees. Plans start at $12/month, and every plan comes with a 14-day free trial with no credit card required. An early-access Agent Seats add-on lets AI agents such as Claude Code work tickets through a REST API under their own technician identity.

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Pricing

Starting Price:
$12/month
Pricing Details:
Flat monthly plans, no per-seat pricing. Solo $12/mo (1 technician, up to 100 clients). Duo $29/mo (3 technicians, 250 clients). Team $59/mo (10 technicians, 750 clients, adds AI auto-triage and client status summaries). Pro $99/mo (20 technicians, unlimited clients). These are founding rates; regular prices are $15 / $39 / $89 / $179. AI assistant (daily briefing, ticket analysis) included on every plan. 14-day free trial, no credit card required. Optional AI Boost packs from $12/mo. Agent Seats (AI agents working tickets via REST API) available as an early-access add-on.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Ravine Desk offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 4.3 / 5
ease 4.3 / 5
features 4.3 / 5
design 3.7 / 5
support 5.0 / 5
More Reviews for Ravine Desk Write a Review

Company Information

Ravine Software
Founded: 2012
United States
ravinedesk.com

Videos and Screen Captures

Admin dashboard: stat tiles, recent activity and client cards at a glance.

Admin dashboard: stat tiles, recent activity and client cards at a glance.

Admin dashboard: stat tiles, recent activity and client cards at a glance. Ticket queue with view and sort filters, status, priority and client badges. Ticket detail: status, priority and client/internal visibility controls, a conversation thread, and billable hours logged on each comment. Client portal: each client sees only their own tickets and hours. Magic-link sign-in, no account setup. Hours report: billable time rolled up by client and ticket, filterable by date range.
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Ravine Desk Frequently Asked Questions

Q: What kinds of users and organization types does Ravine Desk work with?
Ravine Desk works with these users and organization types: Small Business, Freelance, Nonprofit, and Startup.
Q: What languages does Ravine Desk support in their product?
Ravine Desk supports these languages: English.
Q: What kind of support options does Ravine Desk offer?
Ravine Desk offers support via online.
Q: What other applications or services does Ravine Desk integrate with?
Ravine Desk integrates with: Claude Code.
Q: Does Ravine Desk have an API?
Yes, Ravine Desk has an API.
Q: What type of training does Ravine Desk provide?
Ravine Desk provides training in the form of documentation.
Q: Does Ravine Desk offer a free trial?
Yes, Ravine Desk offers a free trial.
Q: How much does Ravine Desk cost?
Pricing for Ravine Desk starts at $12/month.
Q: What pricing for support is available for Ravine Desk?
Ravine Desk offers support included with purchase.
Q: What pricing for training is available for Ravine Desk?
Ravine Desk offers training included with purchase.

Ravine Desk Product Features

Help Desk

Customizable Branding Supported
Email Integration Supported
Interaction Tracking Supported
Multi-Channel Communication Supported
Self Service Portal Supported
Ticket Management Supported
Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Document Storage Not Supported
IT Asset Management Not Supported
Incident Management Not Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Service Level Agreement (SLA) Management Not Supported

Ravine Desk Verified User Reviews

Write a Review
  • ledger C.
    Software Support Specialist
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design 4 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "A Practical Tool That Gets the Job Done"

    4 out of 5 stars Posted 2026-11-08

    Pros: What I like most is having customer conversations organized in one place. It makes it easier to keep track of pending requests and follow up without missing important messages. The overall workflow feels simple, which is exactly what we needed.

    Cons: There are still a few areas that could be improved, especially when it comes to customization and reporting options. More flexibility in these areas would make the platform even better.

    Overall: Overall, Ravine Desk has been a useful addition to our daily workflow. It's easy to use, reasonably practical, and offers good value for a small team.

    Read More...
  • Jesicah K.
    Customer Support Executive
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design 3 out of 5 stars
    Ease 4 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    " lightweight for our small team"

    4 out of 5 stars Posted 2026-10-02

    Pros: We were looking for a simple helpdesk and this one is pretty lightweight, no extra bloat like Freshdesk. Setup was done in like 15 minutes only, I created like 10-13 clients easily and few tickets, process was pretty simple. I like that support is directly from founder not bot, reply came quick which is helpful when you are stuck. Tried on chrome and safari both, mostly worked fine for us.

    Cons: I did found one issue where login page keeps loading sometimes, keeps loading bug. Reporting is still pretty basic and there is no slack integration yet, would be nice to have that. Design could be more modern but its okay.

    Overall: We handle like 30-40 tickets daily and its perfect for small business helpdesk, not for big enterprise maybe. For daily work its simple and easy to manage inbox with team. No complicated stuff just tickets and replies which I liked. Overall happy with it so far, giving 4 stars for now would be 5 if reporting improves a bit.

    Read More...
  • Carl R.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Switched from Zendesk - much better pricing for small team"

    5 out of 5 stars Posted 2026-09-23

    Pros: We were using Zendesk before and the per-agent pricing was getting too expensive as we added our 3rd and 4th agent. Ravine Desk has flat pricing $12 to $99, no surprise per seat cost. Setup was done in like 15 minutes, very simple compared to Zendesk. Support is directly from the founder which is actually helpful.

    Cons: Reporting is still pretty basic and there is no Slack or Drive integration yet. For our daily work it's okay but would be nice to have those soon.

    Overall: We are a small team of 4 handling 40-50 tickets daily. Ravine Desk is perfect for small business helpdesk, not for big enterprise. The 14 day trial without credit card made it easy to test before buying. Overall happy with it.

    Read More...
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