Audience
Appointment businesses, startups, and tech companies that handle customer messages and booking.
About Relay
Relay is customer messaging and appointment-operations software for salons, barbers, lash and brow studios, med spas, tattoo studios, pet groomers and other appointment businesses. It brings texts, email, calls, web chat, form inquiries, and connected Facebook and Instagram messages into a shared customer inbox. Businesses can publish booking links, sync calendars with Google Calendar, check availability for conflicts, send appointment reminders, prompt clients to rebook, and notify waitlisted customers when a slot opens. Automated workflows can text back missed callers and follow up with leads. Relay's AI can draft replies for staff approval or send automatic replies, depending on settings. The optional AI Front Desk answers calls and books appointments. The service also includes contact records, forms, pipelines, and API access on qualifying paid plans. Relay is web-based and connects to Martello's stack, including Mycel, its shared business knowledge layer.
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Pricing
Starting Price:
$49/month
Pricing Details:
A free plan is available. Paid plans start at $49/month or $539/year; annual billing includes one month free. Plans include different contact, seat, messaging, and AI allowances. Extra seats, usage beyond included allowances, and optional modules may cost extra.
Free Version:
Free Version available.
Company Information
Martello Systems
Founded: 2026
United States
relaycustomerops.com
Videos and Screen Captures
Support dashboard showing automatic reply status, handoffs, and communication channels.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Relay Frequently Asked Questions
Q: What kinds of users and organization types does Relay work with?
Relay works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Relay support in their product?
Relay supports these languages: English.
Q: What kind of support options does Relay offer?
Relay offers support via online.
Q: What other applications or services does Relay integrate with?
Relay integrates with: Google Calendar, Instagram, and Mycel.
Q: Does Relay have an API?
Yes, Relay has an API.
Q: What type of training does Relay provide?
Relay provides training in the form of documentation.
Q: How much does Relay cost?
Pricing for Relay starts at $49/month.
