Audience
Agentforce Field Service is designed for field service organizations, operations leaders, and enterprise service teams seeking to automate scheduling, optimize workforce productivity, and deliver proactive, AI-powered on-site service experiences
About Salesforce Agentforce Field Service
Agentforce Field Service is an AI-powered field operations platform designed to help organizations deliver faster, more proactive on-site service. It connects customer, asset, and workforce data into one unified system to improve uptime and drive new revenue opportunities. With autonomous and proactive scheduling, Agentforce handles appointment booking, rescheduling, and maintenance planning across multiple channels. The offline-first mobile app equips technicians with real-time job data, voice dictation, and customizable tools to complete work efficiently from anywhere. Dispatchers gain a centralized console to optimize workforce allocation, manage territories, and coordinate employees, contractors, and even robotic resources. Asset Service Lifecycle Management enables teams to shift from reactive repairs to predictive maintenance using connected asset insights.
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Pricing
Starting Price:
$75.00 per user per month
Pricing Details:
Billed annually
Free Trial:
Free Trial available.
Integrations
Company Information
Salesforce
Founded: 1999
United States
www.salesforce.com/service/field-service-management/
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Salesforce Agentforce Field Service Frequently Asked Questions
Q: What kinds of users and organization types does Salesforce Agentforce Field Service work with?
Salesforce Agentforce Field Service works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Salesforce Agentforce Field Service support in their product?
Salesforce Agentforce Field Service supports these languages: English.
Q: What kind of support options does Salesforce Agentforce Field Service offer?
Salesforce Agentforce Field Service offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Salesforce Agentforce Field Service integrate with?
Salesforce Agentforce Field Service integrates with: Adobe Real-Time CDP, Atlas, Augmentir, Collate, Fin, Flosum, Metazoa Monarch, Neuron7, Salesforce Agentforce Net Zero, Salesforce, Salesforce Agentforce Service, and VSight Workflow.
Q: Does Salesforce Agentforce Field Service have a mobile app?
Yes, Salesforce Agentforce Field Service has a mobile app for Android, iPad, and iPhone.
Q: What type of training does Salesforce Agentforce Field Service provide?
Salesforce Agentforce Field Service provides training in the form of documentation, live online, webinars, and in person.
Q: Does Salesforce Agentforce Field Service offer a free trial?
Yes, Salesforce Agentforce Field Service offers a free trial.
Q: How much does Salesforce Agentforce Field Service cost?
Pricing for Salesforce Agentforce Field Service starts at $75.00 per user per month.
Salesforce Agentforce Field Service Product Features
Field Service Management
Contact Database
Supported
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Management
Supported
Mobile Access
Supported
Payment Collection in the Field
Supported
Routing
Supported
Scheduling
Supported
Service History Tracking
Supported
Time Clock
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Electronic Signature
Not Supported
Quotes / Estimates
Not Supported
Service Dispatch
Call Center Management
Supported
Contract Management
Supported
Customer Database
Supported
Inventory Control
Supported
Job Management
Supported
Job Tracking
Supported
Mobile Access
Supported
Routing
Supported
Scheduling
Supported
Self Service Portal
Supported
Service History Tracking
Supported
Technician Management
Supported
Work Order Management
Supported
Billing & Invoicing
Not Supported
Work Order
Contract Management
Supported
Customer Database
Supported
Dispatch Management
Supported
Inventory Control
Supported
Job Management
Supported
Preventive Maintenance
Supported
Quotes / Estimates
Supported
Recurring Appointments
Supported
Routing
Supported
Scheduling
Supported
Task Management
Supported
