Audience
Agentforce Health is ideal for healthcare providers, payers, and public health organizations seeking an AI-powered CRM to unify patient data, automate workflows, and deliver personalized, compliant care at scale
About Salesforce Agentforce Health
Agentforce Health, formerly Health Cloud, is Salesforce’s AI-first platform built specifically for healthcare organizations. It connects clinical and non-clinical data on a unified, healthcare-specific data model to create a complete patient and member view. The platform leverages pre-built and configurable AI agents to automate workflows and surface real-time insights. Health Cloud helps reduce staff burnout by streamlining administrative tasks and improving operational efficiency. It supports personalized patient engagement and accelerates time to care through intelligent automation. Interoperability features integrate EHR and third-party systems to ensure seamless data exchange. Agentforce Health empowers providers, payers, and public health agencies to deliver connected, compliant, and patient-centered care.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Salesforce
Founded: 1999
United States
www.salesforce.com/healthcare/cloud/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Salesforce Agentforce Health Frequently Asked Questions
Q: What kinds of users and organization types does Salesforce Agentforce Health work with?
Salesforce Agentforce Health works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Salesforce Agentforce Health support in their product?
Salesforce Agentforce Health supports these languages: English.
Q: What kind of support options does Salesforce Agentforce Health offer?
Salesforce Agentforce Health offers support via phone support and online.
Q: What other applications or services does Salesforce Agentforce Health integrate with?
Salesforce Agentforce Health integrates with: Salesforce Agentforce, CareBridge, Concord Cloud Fax, Consensus Harmony, Inspire Planner, PhoneIQ, Provar, Salesforce Agentforce Life Sciences, Salesforce, and Wufoo.
Q: What type of training does Salesforce Agentforce Health provide?
Salesforce Agentforce Health provides training in the form of documentation, live online, and webinars.
Q: Does Salesforce Agentforce Health offer a free trial?
Yes, Salesforce Agentforce Health offers a free trial.
Salesforce Agentforce Health Product Features
Healthcare CRM
Patient Communications
Supported
Patient Management
Supported
Audience Targeting
Not Supported
Campaign Management
Not Supported
Marketing Automation
Not Supported
Medical History Records
Not Supported
Physician Management
Not Supported
Predictive Analytics
Not Supported
Hospital Management
Accounting Integration
Supported
Appointment Scheduling
Supported
Medical Billing
Supported
Patient Records Management
Supported
Appointment Management
Not Supported
Bed Management
Not Supported
Billing & Invoicing
Not Supported
Claims Management
Not Supported
In-Patient Management
Not Supported
Inventory Management
Not Supported
Out-Patient Management
Not Supported
Physician Management
Not Supported
Policy Management
Not Supported
Revenue Management
Not Supported
Patient Case Management
Activity Tracking
Supported
HIPAA Compliant
Supported
Assessment Notes
Not Supported
Billing & Invoicing
Not Supported
Calendar Management
Not Supported
Candidate Identification
Not Supported
Case List Management
Not Supported
Eligibility Verification
Not Supported
Medical History Records
Not Supported
Patient Records
Not Supported
Referral Management
Not Supported
Treatment Planning
Not Supported
Patient Management
Patient Monitoring
Supported
Real Time Reporting
Supported
Admissions Management
Not Supported
Bed Management
Not Supported
Discharge Management
Not Supported
Historical Reporting
Not Supported
Patient Flow Management
Not Supported
Patient Location Tracking
Not Supported
Waiting Time Tracking
Not Supported
Patient Portal
Care Plans
Supported
EHR-Agnostic
Supported
Appointment Confirmations
Not Supported
Appointment Scheduling
Not Supported
Bill Payment
Not Supported
Care Summaries
Not Supported
Health Record Access
Not Supported
Intake Forms
Not Supported
Lab Results
Not Supported
Prescription Renewals
Not Supported
Secure Messaging
Not Supported
Video Consultations
Not Supported
Salesforce Agentforce Health Additional Categories
Salesforce Agentforce Health Verified User Reviews
Write a Review-
Probability You Would Recommend? 9 out of 10
"Top of the Line Customization" 5 out of 5 stars Posted 2021-06-14
Pros: I worked for a healthcare startup not too long ago that used Health Cloud. It's incredible. We had members of our diabetes platform all over the country and it was perfect for our service / technology solution. The patient cards made it very easy for our customer success teams to track data.
Cons: Sometimes it proved difficult for our engineering teams to get help on bugs / fixes. Other than that, all good.
Overall: Overall I would say that between the initial sales teams, the engineering / support help, and the user experience, health cloud was the right solution for our company.
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