Audience
Customer service and technical support teams looking for an efficient video support platform to enhance troubleshooting, speed up ticket resolution, and improve team collaboration through seamless integrations with popular helpdesk systems
About Screendesk
Screendesk is a specialized video support platform designed primarily for customer service and technical support teams. The platform helps support teams resolve tickets faster by enabling instant screen recordings and video calls without requiring any downloads.
Zero-download screen recordings & video calls integrated directly with helpdesk software
Automatic technical data capture including device info, console logs, network requests
AI-powered analysis to identify patterns and solutions
Live screen sharing for real-time troubleshooting
Seamless integration with Zendesk, Help Scout, Intercom, Freshdesk, Slack
Video library to search and reuse recordings of common issues
Secure sharing with privacy protection (content blurring)
Chrome extension for quick browser recording
Custom branding options for enterprise users
Support ticket integration linking videos directly to customer issues
Video editing tools with annotations and trimming capabilities
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Pricing
Starting Price:
$8/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Screendesk
Founded: 2022
United Kingdom
screendesk.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
Phone Support
24/7 Live Support
Online
Screendesk Frequently Asked Questions
Q: What kinds of users and organization types does Screendesk work with?
Screendesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Screendesk support in their product?
Screendesk supports these languages: English.
Q: What kind of support options does Screendesk offer?
Screendesk offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Screendesk integrate with?
Screendesk integrates with: Freshchat, Freshdesk, Help Scout, Intercom, and Zendesk.
Q: What type of training does Screendesk provide?
Screendesk provides training in the form of documentation, live online, webinars, and videos.
Q: Does Screendesk offer a free trial?
Yes, Screendesk offers a free trial.
Q: How much does Screendesk cost?
Pricing for Screendesk starts at $8/month/user.
