Audience

SaaS, HealthCare, Financial Services, Education, Manufacturing

About SearchUnify

SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows.

Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation.
SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2.

Pricing

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Company Information

SearchUnify
Founded: 2006
United States
www.searchunify.com

Videos and Screen Captures

Play Video SearchUnify Screenshot 1 SearchUnify for Customer Support SearchUnify for Self-Service SearchUnify Screenshot 4 SearchUnify Screenshot 5

Product Details

Platforms Supported
Cloud
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

SearchUnify Frequently Asked Questions

Q: What is SearchUnify
SearchUnify is an Enterprise Agentic AI platform for Customer Support and Self-service, that helps large organizations deliver faster, smarter, and more reliable customer support through connected enterprise knowledge and AI-powered applications. It combines AI-powered enterprise search, virtual assistants, agent-assist applications, and autonomous AI agents to help customers and support teams find accurate answers, resolve issues faster, and improve operational efficiency.
Q: What do SearchUnify AI Agents do
SearchUnify AI Agents help enterprises automate the customer-support lifecycle, from answering customer questions and resolving cases to classifying tickets, managing escalations, auditing case quality, and assisting support agents. Each agent is purpose-built for one support job, such as L1 support, L2 troubleshooting, routing, escalation, knowledge, or case quality. The agents work together on the same case, so context carries from the front door to the resolution.
Q: Which AI models does SearchUnify support?
SearchUnify is model-agnostic. It works with GPT, Claude, Gemini, and open-weight models, and you choose where the models run and where the results come from. Because SearchUnify handles the retrieval and governance, you can swap models without rebuilding your agents.
Q: What is a multi-agent customer service platform?
A multi-agent customer service platform runs several specialized AI agents that share context and pass work to each other, instead of relying on one standalone chatbot. SearchUnify is the harness around those agents. It supplies the knowledge, retrieval, orchestration, and governance that make agents resolve cases instead of deflecting them.
Q: What kinds of users and organization types does SearchUnify work with?
SearchUnify works with these users and organization types: Mid Size Business, Small Business, Enterprise, and Government.
Q: What languages does SearchUnify support in their product?
SearchUnify supports these languages: Chinese (Simplified), Danish, Dutch, English, French, Italian, Japanese, and Spanish.
Q: What kind of support options does SearchUnify offer?
SearchUnify offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does SearchUnify integrate with?
SearchUnify integrates with: Adobe Experience Manager, Salesforce Agentforce, Aha!, Apache Solr, Microsoft Azure, Confluence, Contentful, Discourse, Docebo, Google Drive, Dropbox, GitHub, Guru, Jira, Jive, Joomla!, KnowledgeOwl, Adobe Marketo Engage, MadCap Flare, Microsoft Teams, MindTouch, Model Context Protocol (MCP), Moodle, Salesforce, and Seismic and more.
Q: What type of training does SearchUnify provide?
SearchUnify provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does SearchUnify offer a free trial?
Yes, SearchUnify offers a free trial.
Q: What pricing for support is available for SearchUnify?
SearchUnify offers support included with purchase.
Q: What pricing for training is available for SearchUnify?
SearchUnify offers training included with purchase.

SearchUnify Product Features

Enterprise Search

AI / Machine Learning Supported
Faceted Search / Filtering Supported
Full Text Search Supported
Fuzzy Search Supported
Indexing Supported
Text Analytics Supported
eDiscovery Supported
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