Audience
IT teams and anyone seeking a cloud based solution to manage their security
About SherpaDesk
SherpaDesk is an easy-to-use, all-in-one helpdesk software for professional services, with all the essential tools to help run your business, giving you the time to do what you do best: Provide world-class-support to your customers. SherpaDesk is the all-in-one automated solution that combines all the tools you need to run your business and team more effectively: Helpdesk ticketing, analytics, invoicing, project management, time tracking and easy billing. Though you might be an IT Rockstar, you won’t need an IT Superhero to set up your PSA. Our quick and easy installation gets you doing more of what you love and out of admin hell. Start with the IT Helpdesk team you have now, then easily (and affordably) add more agents as you grow. Save money by only paying for the agents you need...when you need them. SherpaDesk’s helpdesk support ticketing system makes receiving, routing, responding and reporting on your customer support tickets easy for you and your team.
Other Popular Alternatives & Related Software
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks.
At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters.
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Re:Desk
Only essential support team features. Track customer requests like a boss: from contact forms, emails, orders, etc. Track all your customers email, Twitter or Facebook requests in one place efficiently and fast. All requests are converted in helpdesk tickets and goes to specified support team agent. Check features for downloading or cloud versions. The helpdesk solution will help you to manage tons of customer messages, and automatically assign them to correct department or support agent - all for reducing workload and improving customer experience. Open Source PHP HelpDesk make it available to control working process of your support agents, and as result, increase satisfaction of your customers. Coming soon: reply time reports. Ecommerce ready customer help desk ticketing system is the best solution to organize customer support service for your online or multivendor store, for small business or medium.
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TimeLog PSA
Best in class PSA software for optimizing your contract to invoice workflow. With TimeLog, you get vital insights into project time, resources and earnings. For better productivity, more accurate invoicing and much higher profits. Track time and expenses at your convenience. Avoid tedious invoicing from stacks of spreadsheets. Instantly see which projects are profitable and on track. Plan better with a complete overview and stay within deadlines.
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OneDesk
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
Learn more about OneDesk
Pricing
Starting Price:
$39.00/month/user
Pricing Details:
Start for free and scale easily as you grow.
https://www.sherpadesk.com/pricing
https://www.sherpadesk.com/pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
SherpaDesk
Founded: 2012
United States
sherpadesk.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
SherpaDesk Frequently Asked Questions
Q: What kinds of users and organization types does SherpaDesk work with?
SherpaDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does SherpaDesk support in their product?
SherpaDesk supports these languages: English.
Q: What kind of support options does SherpaDesk offer?
SherpaDesk offers support via phone support and online.
Q: What other applications or services does SherpaDesk integrate with?
SherpaDesk integrates with: FreshBooks, Help Desk Migration, NinjaOne, Microsoft 365, QuickBooks Online Advanced, and QuickBooks Online.
Q: Does SherpaDesk have a mobile app?
Yes, SherpaDesk has a mobile app for Android, iPhone, and iPad.
Q: What type of training does SherpaDesk provide?
SherpaDesk provides training in the form of documentation, live online, webinars, and in person.
Q: Does SherpaDesk offer a free trial?
Yes, SherpaDesk offers a free trial.
Q: How much does SherpaDesk cost?
Pricing for SherpaDesk starts at $39.00/month/user.
SherpaDesk Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Professional Services Automation
Billing & Invoicing
Supported
CRM
Supported
Client Portal
Supported
Collaboration Tools
Supported
Project Management
Supported
Time & Expense Tracking
Supported
Document Management
Not Supported
Portfolio Management
Not Supported
Proposal Generation
Not Supported
Quote Management
Not Supported
Resource Management
Not Supported
