Audience
Health systems that need a unified communications solution
About Spok Care Connect®
Communication among care team members involves a complex relationship between people, devices, and hospital systems. You might be struggling with an overwhelming surge of data, gaps in your communication, or inefficient communication workflows. These challenges make your job harder and negatively impact patient outcomes. There’s a solution to help – Spok Care Connect®. Spok Care Connect is the unified communication platform that provides care team collaboration, closed loop communication, and secure messaging to enhance your clinical workflows. It’s possible for one unified communication platform to solve the multiple challenges across different areas, departments, and locations in your health system.
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Pricing
Pricing Details:
We have a variety of customized solutions to meet your needs. Contact us for details.
Company Information
Spok
Founded: 1984
United States
www.spok.com
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Product Details
Platforms Supported
Cloud
Windows
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Spok Care Connect® Frequently Asked Questions
Q: What kinds of users and organization types does Spok Care Connect® work with?
Spok Care Connect® works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Spok Care Connect® support in their product?
Spok Care Connect® supports these languages: English.
Q: What kind of support options does Spok Care Connect® offer?
Spok Care Connect® offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Spok Care Connect® integrate with?
Spok Care Connect® integrates with: Veradigm EHR, Avaya Aura, Avaya one-X Communicator, Centricity RIS-IC, Cisco Unified Contact Center, EcoStruxure, EpicCare EMR, Philips Interoperability Solutions, Metasys, NextGen Healthcare EHR, and Oracle Health EHR.
Q: Does Spok Care Connect® have an API?
Yes, Spok Care Connect® has an API.
Q: Does Spok Care Connect® have a mobile app?
Yes, Spok Care Connect® has a mobile app for Android, iPad, and iPhone.
Q: What type of training does Spok Care Connect® provide?
Spok Care Connect® provides training in the form of documentation, live online, webinars, in person, and videos.
Q: What pricing for support is available for Spok Care Connect®?
Spok Care Connect® offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Spok Care Connect®?
Spok Care Connect® offers training included with purchase and additional fee / premium available.
Spok Care Connect® Product Features
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Database
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Outbound Call Center
Supported
Queue Management
Supported
Reporting/Analytics
Supported
Call Scripting
Not Supported
Campaign Management
Not Supported
Manual Dialer
Not Supported
Predictive Dialer
Not Supported
Progressive Dialer
Not Supported
Real-time Chat
Not Supported
HIPAA Compliance
Access Control / Permissions
Supported
Audit Management
Supported
Compliance Reporting
Supported
Data Security
Supported
For Healthcare
Supported
Incident Management
Supported
Risk Management
Supported
Documentation Management
Not Supported
Policy Training
Not Supported
Remediation Management
Not Supported
Vendor Management
Not Supported
Unified Communications
Calendar Management
Supported
Call Recording
Supported
Call Routing
Supported
Chat / Messaging
Supported
Mobile Access
Supported
Multi-User Collaboration
Supported
Audio / Video Conferencing
Not Supported
Fax Management
Not Supported
File Sharing
Not Supported
Voice Mail
Not Supported
