Audience
Nordic enterprises and public sector organizations seeking an advanced, AI-powered omnichannel contact center solution to enhance customer engagement and operational efficiency
About Telia ACE
Telia ACE is the leading contact center solution in the Nordic region, with over 100,000 daily users and more than 350 million interactions annually. It offers a seamless omnichannel experience that unifies customer communication across voice, chat, text, and digital channels in a single platform. The solution integrates smoothly with most third-party platforms to support every step of the customer journey. Telia ACE combines cutting-edge AI technologies, including speech recognition and deep learning, with a human touch to deliver innovative, efficient customer experiences. It offers extensive tools like automation, video integration, smart knowledge bases, and data-driven analytics to help organizations transform digitally and improve service quality. Recognized as a market leader, Telia ACE is trusted by both private and public sector organizations for its reliability and forward-looking capabilities.
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Integrations
Company Information
Telia Company
Founded: 1853
Sweden
ace-showcase.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online
Telia ACE Frequently Asked Questions
Q: What kinds of users and organization types does Telia ACE work with?
Telia ACE works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Telia ACE support in their product?
Telia ACE supports these languages: English.
Q: What kind of support options does Telia ACE offer?
Telia ACE offers support via phone support and online.
Q: What other applications or services does Telia ACE integrate with?
Telia ACE integrates with: Boost.ai, Calabrio Quality Management, Centrical, Microsoft Dynamics 365, Feelingstream, Findity, Microsoft Dynamics 365 Business Central, Nexetic, Salesforce, and TeamEngine.
Q: What type of training does Telia ACE provide?
Telia ACE provides training in the form of documentation and in person.
