Audience
Companies of all sizes
About Verint Social
When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency.
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Integrations
Company Information
Verint
Founded: 1994
United States
verint.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Verint Social Frequently Asked Questions
Q: What kinds of users and organization types does Verint Social work with?
Verint Social works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Verint Social support in their product?
Verint Social supports these languages: English.
Q: What kind of support options does Verint Social offer?
Verint Social offers support via phone support and online.
Q: What other applications or services does Verint Social integrate with?
Verint Social integrates with: Facebook, Instagram, LinkedIn, and X (Twitter).
Q: What type of training does Verint Social provide?
Verint Social provides training in the form of documentation and live online.
