Audience

Companies interested in powerful workforce management software

About Verint Workforce Management

Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.

We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers.

We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens?

Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Verint
Founded: 1994
United States
www.verint.com/workforce-management-solutions-wfm-software/

Videos and Screen Captures

Verint Workforce Management Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

Verint Workforce Management Frequently Asked Questions

Q: What kinds of users and organization types does Verint Workforce Management work with?
Verint Workforce Management works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Verint Workforce Management support in their product?
Verint Workforce Management supports these languages: English.
Q: What kind of support options does Verint Workforce Management offer?
Verint Workforce Management offers support via online.
Q: What other applications or services does Verint Workforce Management integrate with?
Verint Workforce Management integrates with: Level AI, Talkdesk, and Dialpad Connect.
Q: What type of training does Verint Workforce Management provide?
Verint Workforce Management provides training in the form of documentation.

Verint Workforce Management Product Features

Workforce Management

Labor Projection Not Supported
Variable Workforce Not Supported
Budgeting & Forecasting Not Supported
Skills Tracking Not Supported
Employee Lifecycle Management Not Supported
Time & Attendance Not Supported
Scheduling Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Contractor Management Not Supported

Workforce Optimization (WFO)

Workforce Management Not Supported
Performance Management Not Supported
Quality Management Not Supported
Interaction Analytics Not Supported
Real-time Guidance Not Supported
Liability Recording Not Supported
Surveying Not Supported
Speech Analytics Not Supported
eLearning Not Supported
Reporting Not Supported