Audience
Contact centers that want to support customer conversations on any channel
About Webex Engage
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Cisco
Founded: 1984
United States
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Webex Engage Frequently Asked Questions
Q: What kinds of users and organization types does Webex Engage work with?
Webex Engage works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Webex Engage support in their product?
Webex Engage supports these languages: English.
Q: What kind of support options does Webex Engage offer?
Webex Engage offers support via phone support and online.
Q: What other applications or services does Webex Engage integrate with?
Webex Engage integrates with: Webex Campaign, Webex Connect, and Webex Notify.
Q: What type of training does Webex Engage provide?
Webex Engage provides training in the form of documentation, live online, and in person.
Q: Does Webex Engage offer a free trial?
Yes, Webex Engage offers a free trial.
Webex Engage Product Features
Customer Service
Alerts / Escalation
Supported
Appointment Management
Supported
Live Chat
Supported
Performance Metrics
Supported
Queue Management
Supported
Surveys & Feedback
Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
