Audience
Teams of any size that need a shared helpdesk with AI answers grounded in their own help articles.
About Xupport
Xupport is a cloud helpdesk that brings live chat, inbound email, public form submissions and, on Growth and Scale, Slack messages into a shared inbox as numbered tickets. Teams can assign tickets, manage status and tags, snooze or merge conversations, track service-level agreements and customer satisfaction, and review metrics. Its help center supports Markdown articles and an optional custom hostname. An AI assistant can answer using published help articles and hand a conversation to a person when the articles do not cover it; teams can also leave the assistant off. The product includes a customer ticket link, a public REST API and signed webhooks on every plan. Xupport is priced per workspace and is designed for customer support, ecommerce, SaaS, agencies, IT and startup teams.
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Pricing
Starting Price:
$49/workspace/month
Pricing Details:
The Starter plan is $49 per workspace per month and includes three seats. Pricing is per workspace, not per seat. Yearly billing costs 10 months at the monthly rate.
Free Trial:
Free Trial available.
Company Information
VectraForge
Founded: 2026
Singapore
xupport.io
Videos and Screen Captures
Support metrics dashboard with ticket volume, reply time, CSAT, SLA, channel totals, and daily reply activity.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Xupport Frequently Asked Questions
Q: What kinds of users and organization types does Xupport work with?
Xupport works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Xupport support in their product?
Xupport supports these languages: English, Spanish, French, and German.
Q: What kind of support options does Xupport offer?
Xupport offers support via online.
Q: What other applications or services does Xupport integrate with?
Xupport integrates with: Slack.
Q: Does Xupport have an API?
Yes, Xupport has an API.
Q: What type of training does Xupport provide?
Xupport provides training in the form of documentation.
Q: Does Xupport offer a free trial?
Yes, Xupport offers a free trial.
Q: How much does Xupport cost?
Pricing for Xupport starts at $49/workspace/month.
