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Answers to your most frequently asked questions

How to Cancel Your Deezer Subscription ?

Looking to cancel your Deezer subscription or unsubscribe from Deezer Premium? We're sorry to see you go! Before you cancel your Deezer account, did you know we have other plans that might suit you better? Take a look at our subscription options and find the one that works for you.

If you've decided to go ahead and stop your Deezer subscription, head to our dedicated article for a full breakdown of the cancellation steps, whether you're on iPhone, Android or a web browser.

How to Delete Your Deezer Account?

Wondering how to delete your Deezer account or permanently close your Deezer profile? We're sorry to hear you'd like to go. If you're experiencing technical or account issues, we'd love to help before you make a final decision, simply reach out to our Customer Support team via the live chat at the bottom right of your screen.

If you're absolutely sure you want to permanently delete your Deezer account, head to our dedicated article for a full guide on the account deletion steps, available for iPhone, Android and web browser.

How to Transfer Your Music to Deezer from Another Streaming Platform?

Switching to Deezer doesn't mean starting from scratch. We understand you don't want to spend hours rebuilding your carefully curated playlists. Good news: it's easier than you think!

With Tune My Music, you can transfer your entire music library from all major streaming platforms to Deezer in just a few simple steps. Find all your playlists and favorite tracks on Deezer without any hassle.

Head to our dedicated article for a full step-by-step guide on how to transfer your music, available for all devices.

Deezer Subscription Types Explained — Which Plan is Right for You?

Not sure which Deezer plan is right for you? Here's a full breakdown of every Deezer subscription type and its benefits.

Deezer Free: The Free Deezer Plan

A Deezer Free account is 100% free, powered by ads to support the artists and content you love. Enjoy global hits, local music, podcasts and radio at no cost.

Deezer Premium: Ad-Free & Offline

Listening Deezer Premium lets you enjoy all your music ad-free, listen offline, and create unlimited playlists. It also includes exclusive built-in features like SongCatcher (track identifier) and Lyrics (synced song lyrics).

Deezer Duo: Premium for Two

Deezer Duo gives you all the benefits of Premium across two separate accounts under the same household, perfect for couples or housemates.

Deezer Family: Up to 6 Family Accounts

Deezer Family includes up to 6 individual accounts, HiFi sound quality, and the ability to set up Kids accounts for younger listeners.

Deezer Student: Premium at a Reduced Rate

Deezer Student offers all the perks of Deezer Premium at a discounted student price, available while you're in education.

Want a full Deezer plans comparison? Check out our dedicated Subscription Comparison article here.

How to Contact Deezer Customer Support? — Get Help Fast

Need to contact Deezer Customer Support? Whether you're having a Deezer account issue or need technical help, our team is here for you.

The quickest way to get Deezer support is through our live chat. Simply click the "Chat With Us" button in the bottom-right corner of your screen and one of our representatives will be happy to help you right away.

Looking for other ways to get in touch with Deezer? Head to our dedicated article for all available Deezer contact options.

How to Upload MP3s to Deezer? — Step-by-Step Guide

Wondering how to upload MP3s to your Deezer account? Follow these simple steps to add your local music files to Deezer directly from your computer.

Please note: MP3s cannot be shared between Deezer accounts

It is not possible to upload MP3s from a mobile device, you will need to use the Deezer web version

Steps to upload MP3s to Deezer:

1. Go to Favorites

2. Select My MP3s (click the "More" tab if you can't see it)

3. Click SELECT MP3s TO UPLOAD

4. Choose the MP3 files from your computer

For more information on Deezer MP3 uploads, visit our dedicated article.

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