How long do orders take to be delivered?

Generally 3-5 business days. If there are significant delays advised by our carrier we will notify you within 3 days of processing your order.

Do you offer free shipping?

We offer free standard shipping within Australia on orders A$75 or above. Below A$75 (standard shipping A$7.50 / express shipping A$10).

Do you ship internationally?

We currently ship to United Kingdom, Singapore, Hong Kong and New Zealand. Please contact us at hello@thirstyturtl.com if you are interested in purchasing Thirsty Turtl but live outside Australia.

Can I pick up my order?

If you are in Sydney (NSW, Australia) and would prefer to pick-up your order, you can do so by arrangement (hello@thirstyturtl.com and quote your order number).

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven't received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@thirstyturtl.com with your name and order number, and we will look into it for you.

What if my skin doesn't like your products?

We love Thirsty Turtl skincare and we hope you do too. But if you have recently tried our products and you don't love them, you can return them, so long as it's within 30 days since your purchase. This offer is valid for your first purchase of the product only.

Do you replace or exchange orders?

We only replace items if they are defective or damaged. In the event that your order arrives damaged in any way or you believe it is defective, please email us as soon as possible at hello@thirstyturtl.com with your order number and a photo of the item's condition. We will then require your product to be sent back to us for inspection. We address these on a case-by-case basis but will try our best to work towards a happy solution for you!

Turtl Tracks

How to get started with a face oil

How-to

How to get started with a face oil

Face Oils can be a great complement to your moisturiser. The modern formulations treat the skin rather than just sealing it. Active ingredients can nourish the skin barrier, reduce dryness and sens...

What does it mean to "even out skin tone"?

Blotchy. Rough. Dark spots. Dull. Angry. We hear countless complaints about uneven skin tone. How Niacinamide Helps Even Out Your Skin Tone If your skin has dark spots, redness, or that “patchy” l...

A beauty

Bridging Worlds: How Alisha Geary is Shaping the Future of Australian Skincare

NAIDOC Week 2025 celebrates “The Next Generation: Strength, Vision & Legacy”, a powerful theme that Thirsty Turtl co-founder Alisha Geary lives with pride. Alisha’s story isn’t just about skinc...

A beauty

What does reconciliation mean to me?

This year's theme for Reconciliation Week is Bridging Now to Next. Reconciliation isn’t a box to tick or a plan to write and plaster on your website. It’s a bridge connecting where we are with whe...

Tailoring Your Skincare Routine to Australia's Climate

Australia's diverse climate, ranging from tropical to temperate, can significantly impact your skin. Adapting your skincare routine to seasonal changes is crucial for maintaining healthy, radiant s...

A blue bottle of night time moisturiser, an orange bottle of day time moisturiser, a grey bottle of gentle cleanser, next to natural plant ingredients

The Natural vs. Chemical Debate: Finding the Right Skincare Balance

The skincare aisle can be a minefield, with countless products promising miraculous results. One of the most common debates is whether to opt for all-natural or all-chemical skincare. While both ap...

Torres Strait Say What! A Deep Dive into the Torres Strait Islander Languages

The Torres Strait Islands, a stunning collection of islands at the tip of Queensland between Papau New Guinea and Australia (where my family is from), is home to a diverse range of Indigenous langu...

Why Do My Wrinkles Look Worse on Some Days?

Ever woken up and felt like your wrinkles have suddenly deepened overnight? It can be frustrating and a bit disheartening. But fear not, you're not alone! The appearance of wrinkles can fluctuate d...

Why do we source Native Australian Plants from First Nations Farmers

Thirsty Turtle: A Commitment to Ethical Sourcing and Cultural Preservation As a brand dedicated to harnessing the power of Australian native plants in our skincare products, Thirsty Turtle believes...

Bed the red: Conquering Hyperpigmentation with Thirsty Turtl's Alisha Geary

Red, red, red. If you have skin, you surely have experienced at some point in your life…red hyperpigmentation. Though I have brown skin, and addressing a common misbelief about brown skin, I have e...