‘Don’t Shoot the AI Puppy!’ – The United eDiscovery Case

Last week, doubters of legal AI tech had a fleeting moment of validation – or at least they thought so – after a major ediscovery project involving United Airlines appeared to go wrong, leading some to suggest that there had been an ‘AI Snafu‘ after only 17% of the millions of docs analysed turned out to be ‘responsive’ i.e. of any potential use to the case.

As I said, there is nothing wrong with the technology if correctly deployed on the correct type of document populations. This is just human error on the public stage.

Please, don’t shoot the AI puppy!