వినియోగదారులు వాట్సప్‌ ద్వారా ఫిర్యాదు చేసే అవకాశం

ETVBHARAT

Consumer Complaint From WhatsApp :వినియోగదారుల కోసం కేంద్రం వాట్సప్‌ సేవలను అందుబాటులోకి తెచ్చింది. వాట్సప్‌ ద్వారా ఫిర్యాదు చేస్తే నేరుగా జాతీయ వినియోగదారుల కమిషన్‌ వెబ్‌సైట్‌లో నమోదు అవుతుంది. ధ్రువీకరణ పత్రాల నుంచి ఫిర్యాదుల దాకా అంతా ఆన్‌లైన్‌లోనే చేసుకునే వెసులుబాటు కల్పించింది. నాణ్యమైన సేవలను వినియోగదారులు పొందాలనే ఉద్దేశంతో కేంద్ర వినియోగదారుల మంత్రిత్వ శాఖ ‘వాట్సప్‌ చాట్‌బాట్‌' సేవలను తీసుకొచ్చింది

Transcript

01:00Instead of going to the court, if we lodge a complaint to the concerned department,

01:04the consumer helpline will accept it and send a copy of the complaint to the person in question.

01:12They will send it and request to solve the problem.

01:15So, in many cases, in small matters, in departments,

01:18we are trying to solve it.

01:20Because it has come from the government,

01:22because the government has a name,

01:24they are solving it in small matters.

01:27To work 24 hours,

01:29the central government has provided us with a consumer helpline.

01:33So, we can easily use this helpline.

01:38It is their mediation, their effort.

01:41If they lodge a complaint,

01:43if they get a response, it is okay.

01:45If they don't get a response,

01:47they can look at the information they have received,

01:49the notice they have sent,

01:51and the response.

01:53So, it is possible to get justice in a very low cost.

01:59You can call the number 180001140000

02:04or call 1915 and file a complaint.

02:09As thousands of complaints are filed daily,

02:11the information related to the solved cases,

02:14after the ministry's consultation,

02:16is published on the website consumerhelpline.gov.in

02:20under the name NCH Success Stories.

02:23The case information we filed,

02:25and its current situation,

02:27can be seen on this website.

02:29When the ministers face problems,

02:31instead of participating in the forum,

02:34they have the opportunity to send a WhatsApp helpline.

02:39But, they do not have the right to issue any orders to this helpline.

02:48If there is a shortcoming in a product,

02:50if it does not meet the standards,

02:52if it does not work properly,

02:54if it has expired goods,

02:56if it has been duplicated,

02:58then the lost goods can be sent to Vinodhara forum.

03:01If there is a shortage of services,

03:03banks, insurance companies,

03:05finance companies,

03:07real estate companies,

03:09medical services,

03:11railway companies,

03:13airlines,

03:15they provide services,

03:17not goods.

03:19So, if there is a shortcoming in their services,

03:21even if there is a loss,

03:23they can file a case against them.

03:25Similarly,

03:27there are various ways of doing business.

03:29For example,

03:31they give misleading advice,

03:33they sell second-hand goods,

03:35they give lottery tickets for free,

03:37they conduct games of skill,

03:39they give prizes,

03:41or they take students to colleges and universities.

03:44They do not have proper affiliations or approvals.

03:47Such people also go to Vinodhara.

03:49So, such educational institutions,

03:51private coaching institutions,

03:53if there is a shortcoming,

03:55they can file a case against them.

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