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Best Co-Browsing Software

Jeffrey Lin
JL
Researched and written by Jeffrey Lin

Co-browsing software, also known as collaborative browsing software or co-surfing software, enables customers to share their screen and allows agents to jointly navigate a web page, which provides real-time customer support. This process happens instantly and does not require downloading software or installing extensions. The customer support agent initiates a co-browsing session with the customer, and by accepting the invite, the agent can then get an accurate visual representation of the customer’s view of the website. This empowers the agents to take temporary control of the customer’s screen to guide them through complex transactions and processes when placing a purchase order.

Unlike screen sharing software, co-browsing software only shares the user's web browser or mobile application, not the entire desktop. It does not allow the agents to view any other web page or tabs other than the ones permitted due to secured field masking or data masking, which is when customers can enter sensitive information without the agent seeing the characters registered.

To qualify for inclusion in the Co-Browsing category, a product must:

Provide the ability to allow view-only and edit access of user’s web browsers
Integrate with other customer service software like live chat software, video conferencing software, etc.
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Best Co-Browsing Software At A Glance

Leader:
Highest Performer:
Easiest to Use:
Top Trending:
Best Free Software:
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Easiest to Use:
Top Trending:
Best Free Software:

G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.

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37 Listings in Co-Browsing Available
(3,711)4.5 out of 5
Optimized for quick response
1st Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Starting at $24.90
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

    Users
    • Software Engineer
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • TeamViewer is a software that provides remote access and support to devices, allowing users to connect, troubleshoot, and transfer files between systems from anywhere.
    • Users like the ease of use, secure connections, cross-platform compatibility, and the ability to provide remote support, transfer files, and manage multiple sessions, which saves time and makes daily operations smoother.
    • Reviewers experienced occasional connection lags, especially during large file transfers or on low bandwidth networks, and some found the licensing structure expensive for small teams or occasional users, and the customer support sometimes slow to respond.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • TeamViewer Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    462
    Remote Access
    372
    Remote Control
    292
    Easy Access
    244
    Remote Work
    239
    Cons
    Connection Issues
    162
    Connectivity Issues
    133
    Slow Performance
    124
    Expensive
    117
    Remote Access Issues
    104
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • TeamViewer features and usability ratings that predict user satisfaction
    8.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.3
    Real Time Assistance
    Average: 8.7
    8.9
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Company Website
    Year Founded
    2005
    HQ Location
    Goppingen
    Twitter
    @TeamViewer
    48,439 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,701 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficienc

Users
  • Software Engineer
  • IT Manager
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • TeamViewer is a software that provides remote access and support to devices, allowing users to connect, troubleshoot, and transfer files between systems from anywhere.
  • Users like the ease of use, secure connections, cross-platform compatibility, and the ability to provide remote support, transfer files, and manage multiple sessions, which saves time and makes daily operations smoother.
  • Reviewers experienced occasional connection lags, especially during large file transfers or on low bandwidth networks, and some found the licensing structure expensive for small teams or occasional users, and the customer support sometimes slow to respond.
TeamViewer Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
462
Remote Access
372
Remote Control
292
Easy Access
244
Remote Work
239
Cons
Connection Issues
162
Connectivity Issues
133
Slow Performance
124
Expensive
117
Remote Access Issues
104
TeamViewer features and usability ratings that predict user satisfaction
8.6
Has the product been a good partner in doing business?
Average: 9.2
9.3
Real Time Assistance
Average: 8.7
8.9
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Company Website
Year Founded
2005
HQ Location
Goppingen
Twitter
@TeamViewer
48,439 Twitter followers
LinkedIn® Page
www.linkedin.com
2,701 employees on LinkedIn®
(86)4.8 out of 5
Optimized for quick response
4th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess®

    Users
    No information available
    Industries
    • Banking
    • Financial Services
    Market Segment
    • 67% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Glia Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    38
    Ease of Use
    37
    Helpful
    37
    Features
    23
    Efficiency
    22
    Cons
    Missing Features
    13
    Integration Issues
    9
    Poor Customer Support
    8
    Reporting Issues
    7
    Limited Customization
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Glia features and usability ratings that predict user satisfaction
    9.6
    Has the product been a good partner in doing business?
    Average: 9.2
    9.7
    Real Time Assistance
    Average: 8.7
    9.4
    Data Masking
    Average: 8.9
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Glia
    Company Website
    Year Founded
    2012
    HQ Location
    New York, New York
    Twitter
    @GliaInc
    1,485 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    454 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Glia is the leading AI customer interactions solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital interaction with our proprietary ChannelLess®

Users
No information available
Industries
  • Banking
  • Financial Services
Market Segment
  • 67% Mid-Market
  • 17% Small-Business
Glia Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
38
Ease of Use
37
Helpful
37
Features
23
Efficiency
22
Cons
Missing Features
13
Integration Issues
9
Poor Customer Support
8
Reporting Issues
7
Limited Customization
6
Glia features and usability ratings that predict user satisfaction
9.6
Has the product been a good partner in doing business?
Average: 9.2
9.7
Real Time Assistance
Average: 8.7
9.4
Data Masking
Average: 8.9
9.3
Access Control
Average: 9.0
Seller Details
Seller
Glia
Company Website
Year Founded
2012
HQ Location
New York, New York
Twitter
@GliaInc
1,485 Twitter followers
LinkedIn® Page
www.linkedin.com
454 employees on LinkedIn®

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(619)4.6 out of 5
5th Easiest To Use in Co-Browsing software
View top Consulting Services for Zoho Assist
Save to My Lists
Entry Level Price:$15.00
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

    Users
    • Owner
    • IT Manager
    Industries
    • Information Technology and Services
    • Computer & Network Security
    Market Segment
    • 69% Small-Business
    • 23% Mid-Market
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Zoho Assist is a remote support tool that enables quick and simple remote sessions, file transfers, screen sharing, and unattended access.
    • Users like the smooth connection process, clean interface, and reliable features, which make remote support fast, efficient, and hassle-free, and they appreciate the straightforward setup and integration process.
    • Users reported that the connection can sometimes be slow, some advanced features feel limited, and there are difficulties with screen sharing disconnections and file transfers.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Zoho Assist Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    126
    Remote Access
    92
    Remote Support
    69
    Easy Access
    64
    Remote Control
    59
    Cons
    Remote Access Issues
    32
    Feature Limitations
    20
    Connection Issues
    16
    Not User-Friendly
    15
    Improvement Needed
    14
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Zoho Assist features and usability ratings that predict user satisfaction
    9.2
    Has the product been a good partner in doing business?
    Average: 9.2
    8.8
    Real Time Assistance
    Average: 8.7
    8.5
    Data Masking
    Average: 8.9
    8.8
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Zoho
    Year Founded
    1996
    HQ Location
    Austin, TX
    Twitter
    @Zoho
    136,388 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29,500 employees on LinkedIn®
    Phone
    +1 (888) 900-9646
Product Description
How are these determined?Information
This description is provided by the seller.

Support remote customers instantly with web-based, on-demand support sessions. Seamlessly set up and manage remote computers with unattended access ensuring complete security and reliability throughou

Users
  • Owner
  • IT Manager
Industries
  • Information Technology and Services
  • Computer & Network Security
Market Segment
  • 69% Small-Business
  • 23% Mid-Market
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Zoho Assist is a remote support tool that enables quick and simple remote sessions, file transfers, screen sharing, and unattended access.
  • Users like the smooth connection process, clean interface, and reliable features, which make remote support fast, efficient, and hassle-free, and they appreciate the straightforward setup and integration process.
  • Users reported that the connection can sometimes be slow, some advanced features feel limited, and there are difficulties with screen sharing disconnections and file transfers.
Zoho Assist Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
126
Remote Access
92
Remote Support
69
Easy Access
64
Remote Control
59
Cons
Remote Access Issues
32
Feature Limitations
20
Connection Issues
16
Not User-Friendly
15
Improvement Needed
14
Zoho Assist features and usability ratings that predict user satisfaction
9.2
Has the product been a good partner in doing business?
Average: 9.2
8.8
Real Time Assistance
Average: 8.7
8.5
Data Masking
Average: 8.9
8.8
Access Control
Average: 9.0
Seller Details
Seller
Zoho
Year Founded
1996
HQ Location
Austin, TX
Twitter
@Zoho
136,388 Twitter followers
LinkedIn® Page
www.linkedin.com
29,500 employees on LinkedIn®
Phone
+1 (888) 900-9646
(77)4.5 out of 5
3rd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    No-download, web screen sharing for sales and support teams

    Users
    No information available
    Industries
    • Information Technology and Services
    • Accounting
    Market Segment
    • 56% Small-Business
    • 38% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Channel.me Cobrowsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    33
    Screen Sharing
    14
    Security
    13
    Customer Engagement
    12
    Features
    11
    Cons
    Limited Flexibility
    6
    Slow Performance
    6
    Lagging Issues
    5
    Expensive
    4
    Limited Customization
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Channel.me Cobrowsing features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.7
    8.8
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2010
    HQ Location
    Amsterdam, NL
    LinkedIn® Page
    www.linkedin.com
    5 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

No-download, web screen sharing for sales and support teams

Users
No information available
Industries
  • Information Technology and Services
  • Accounting
Market Segment
  • 56% Small-Business
  • 38% Mid-Market
Channel.me Cobrowsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
33
Screen Sharing
14
Security
13
Customer Engagement
12
Features
11
Cons
Limited Flexibility
6
Slow Performance
6
Lagging Issues
5
Expensive
4
Limited Customization
4
Channel.me Cobrowsing features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.7
8.8
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Year Founded
2010
HQ Location
Amsterdam, NL
LinkedIn® Page
www.linkedin.com
5 employees on LinkedIn®
(1,488)4.4 out of 5
Optimized for quick response
8th Easiest To Use in Co-Browsing software
View top Consulting Services for Genesys Cloud CX
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

    Users
    • Manager
    • Case Advocate
    Industries
    • Information Technology and Services
    • Financial Services
    Market Segment
    • 46% Mid-Market
    • 40% Enterprise
    User Sentiment
    How are these determined?Information
    These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
    • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
    • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
    • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Genesys Cloud CX Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    129
    Features
    90
    Reliability
    63
    Helpful
    57
    Efficiency
    55
    Cons
    Limited Features
    60
    Missing Features
    47
    Inadequate Reporting
    34
    Missing Functionality
    32
    Complexity
    30
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Genesys Cloud CX features and usability ratings that predict user satisfaction
    8.5
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    9.4
    Data Masking
    Average: 8.9
    9.2
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Genesys
    Company Website
    Year Founded
    1990
    HQ Location
    Menlo Park, CA
    Twitter
    @Genesys
    32,339 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    8,430 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience

Users
  • Manager
  • Case Advocate
Industries
  • Information Technology and Services
  • Financial Services
Market Segment
  • 46% Mid-Market
  • 40% Enterprise
User Sentiment
How are these determined?Information
These insights, currently in beta, are compiled from user reviews and grouped to display a high-level overview of the software.
  • Genesys Cloud CX is a comprehensive contact center solution that provides customers with a range of features including call monitoring, detailed metrics, and workforce management.
  • Reviewers appreciate the platform's customizability, its ability to fit any business need, and the real-time QA tools that make performance oversight seamless.
  • Users mentioned that the platform can feel clunky at times, with some finding it difficult to make rapid changes, and others noting that the initial setup and configuration can be complex for new users.
Genesys Cloud CX Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
129
Features
90
Reliability
63
Helpful
57
Efficiency
55
Cons
Limited Features
60
Missing Features
47
Inadequate Reporting
34
Missing Functionality
32
Complexity
30
Genesys Cloud CX features and usability ratings that predict user satisfaction
8.5
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
9.4
Data Masking
Average: 8.9
9.2
Access Control
Average: 9.0
Seller Details
Seller
Genesys
Company Website
Year Founded
1990
HQ Location
Menlo Park, CA
Twitter
@Genesys
32,339 Twitter followers
LinkedIn® Page
www.linkedin.com
8,430 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver conci

    Users
    • Research Analyst
    • Business Development Representative
    Industries
    • Information Technology and Services
    Market Segment
    • 78% Mid-Market
    • 17% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Realtime Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    27
    Customer Support
    18
    Remote Support
    15
    Customer Engagement
    14
    Service Quality
    10
    Cons
    Internet Dependency
    11
    Network Issues
    11
    Internet Requirements
    10
    Poor Connectivity
    10
    Expensive
    8
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Realtime features and usability ratings that predict user satisfaction
    9.9
    Has the product been a good partner in doing business?
    Average: 9.2
    9.9
    Real Time Assistance
    Average: 8.7
    8.5
    Data Masking
    Average: 8.9
    9.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2011
    HQ Location
    Wildwood, US
    LinkedIn® Page
    www.linkedin.com
    11 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver conci

Users
  • Research Analyst
  • Business Development Representative
Industries
  • Information Technology and Services
Market Segment
  • 78% Mid-Market
  • 17% Small-Business
Realtime Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
27
Customer Support
18
Remote Support
15
Customer Engagement
14
Service Quality
10
Cons
Internet Dependency
11
Network Issues
11
Internet Requirements
10
Poor Connectivity
10
Expensive
8
Realtime features and usability ratings that predict user satisfaction
9.9
Has the product been a good partner in doing business?
Average: 9.2
9.9
Real Time Assistance
Average: 8.7
8.5
Data Masking
Average: 8.9
9.5
Access Control
Average: 9.0
Seller Details
Year Founded
2011
HQ Location
Wildwood, US
LinkedIn® Page
www.linkedin.com
11 employees on LinkedIn®
(50)4.5 out of 5
7th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

    Users
    No information available
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 48% Small-Business
    • 46% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Co-Browsing Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Support
    12
    Customer Engagement
    10
    Ease of Use
    9
    Efficiency
    9
    Real-Time Monitoring
    8
    Cons
    Connection Issues
    10
    Inadequate Security
    9
    Poor Connectivity
    7
    Slow Internet Speed
    5
    Limited Flexibility
    4
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Co-Browsing features and usability ratings that predict user satisfaction
    7.6
    Has the product been a good partner in doing business?
    Average: 9.2
    8.6
    Real Time Assistance
    Average: 8.7
    8.2
    Data Masking
    Average: 8.9
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Sariska
    Year Founded
    2021
    HQ Location
    Bangalore, Karnataka
    Twitter
    @sariskaio
    64 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    29 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Sariska's Co-Browsing SDK revolutionizes collaborative online browsing, offering seamless integration for businesses. This SDK, proudly presented by Sariska, enables developers to effortlessly incorpo

Users
No information available
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 48% Small-Business
  • 46% Mid-Market
Co-Browsing Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Support
12
Customer Engagement
10
Ease of Use
9
Efficiency
9
Real-Time Monitoring
8
Cons
Connection Issues
10
Inadequate Security
9
Poor Connectivity
7
Slow Internet Speed
5
Limited Flexibility
4
Co-Browsing features and usability ratings that predict user satisfaction
7.6
Has the product been a good partner in doing business?
Average: 9.2
8.6
Real Time Assistance
Average: 8.7
8.2
Data Masking
Average: 8.9
8.7
Access Control
Average: 9.0
Seller Details
Seller
Sariska
Year Founded
2021
HQ Location
Bangalore, Karnataka
Twitter
@sariskaio
64 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
(118)4.7 out of 5
2nd Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

    Users
    • Customer Success Associate
    Industries
    • Financial Services
    • Computer Software
    Market Segment
    • 43% Small-Business
    • 36% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Upscope Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    3
    Chat Communication
    2
    Communication
    2
    Customer Engagement
    2
    Connectivity
    1
    Cons
    Access Issues
    2
    Connectivity Issues
    1
    Difficult Setup
    1
    Email Management
    1
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Upscope features and usability ratings that predict user satisfaction
    9.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.4
    Real Time Assistance
    Average: 8.7
    9.3
    Data Masking
    Average: 8.9
    9.6
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Upscope
    Year Founded
    2017
    HQ Location
    London, GB
    Twitter
    @upscope_io
    LinkedIn® Page
    www.linkedin.com
    14 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Who is Upscope Co-browsing for? Who is it not for? Upscope buyers include payroll & HR, financial services, insurance, CRMs, legal software, logistics, healthcare and a wide range of SaaS compa

Users
  • Customer Success Associate
Industries
  • Financial Services
  • Computer Software
Market Segment
  • 43% Small-Business
  • 36% Mid-Market
Upscope Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
3
Chat Communication
2
Communication
2
Customer Engagement
2
Connectivity
1
Cons
Access Issues
2
Connectivity Issues
1
Difficult Setup
1
Email Management
1
Expensive
1
Upscope features and usability ratings that predict user satisfaction
9.8
Has the product been a good partner in doing business?
Average: 9.2
9.4
Real Time Assistance
Average: 8.7
9.3
Data Masking
Average: 8.9
9.6
Access Control
Average: 9.0
Seller Details
Seller
Upscope
Year Founded
2017
HQ Location
London, GB
Twitter
@upscope_io
LinkedIn® Page
www.linkedin.com
14 employees on LinkedIn®
(23)4.2 out of 5
12th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing.

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 52% Small-Business
    • 35% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Talisma Chat & Cobrowse Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Chat Communication
    9
    Customer Engagement
    7
    Customer Support
    5
    Ease of Use
    5
    Customization
    4
    Cons
    Connection Issues
    3
    Complex Setup
    2
    Feature Issues
    2
    Slow Performance
    2
    Expensive
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
    8.7
    Has the product been a good partner in doing business?
    Average: 9.2
    8.1
    Real Time Assistance
    Average: 8.7
    8.4
    Data Masking
    Average: 8.9
    8.7
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Talisma
    Year Founded
    1999
    HQ Location
    Bengaluru, India
    Twitter
    @TalismaCustExp
    300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    564 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Talisma Chat and Co-browse enables organisations to communicate in real time with visitors to their website using powerful text dialogue and collaborative browsing.

Users
No information available
Industries
No information available
Market Segment
  • 52% Small-Business
  • 35% Mid-Market
Talisma Chat & Cobrowse Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Chat Communication
9
Customer Engagement
7
Customer Support
5
Ease of Use
5
Customization
4
Cons
Connection Issues
3
Complex Setup
2
Feature Issues
2
Slow Performance
2
Expensive
1
Talisma Chat & Cobrowse features and usability ratings that predict user satisfaction
8.7
Has the product been a good partner in doing business?
Average: 9.2
8.1
Real Time Assistance
Average: 8.7
8.4
Data Masking
Average: 8.9
8.7
Access Control
Average: 9.0
Seller Details
Seller
Talisma
Year Founded
1999
HQ Location
Bengaluru, India
Twitter
@TalismaCustExp
300 Twitter followers
LinkedIn® Page
www.linkedin.com
564 employees on LinkedIn®
(100)4.8 out of 5
6th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 44% Small-Business
    • 34% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Surfly Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Communication
    2
    Deployment Ease
    2
    Ease of Use
    2
    Remote Support
    2
    Security
    2
    Cons
    This product has not yet received any negative sentiments.
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Surfly features and usability ratings that predict user satisfaction
    9.4
    Has the product been a good partner in doing business?
    Average: 9.2
    9.1
    Real Time Assistance
    Average: 8.7
    9.7
    Data Masking
    Average: 8.9
    9.3
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Surfly
    Year Founded
    2012
    HQ Location
    Amsterdam, Netherlands
    Twitter
    @Surfly
    910 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    33 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer s

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 44% Small-Business
  • 34% Mid-Market
Surfly Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Communication
2
Deployment Ease
2
Ease of Use
2
Remote Support
2
Security
2
Cons
This product has not yet received any negative sentiments.
Surfly features and usability ratings that predict user satisfaction
9.4
Has the product been a good partner in doing business?
Average: 9.2
9.1
Real Time Assistance
Average: 8.7
9.7
Data Masking
Average: 8.9
9.3
Access Control
Average: 9.0
Seller Details
Seller
Surfly
Year Founded
2012
HQ Location
Amsterdam, Netherlands
Twitter
@Surfly
910 Twitter followers
LinkedIn® Page
www.linkedin.com
33 employees on LinkedIn®
(197)4.6 out of 5
9th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

    Users
    • Owner
    Industries
    • Information Technology and Services
    • Computer Software
    Market Segment
    • 37% Mid-Market
    • 35% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • LogMeIn Rescue Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    5
    Remote Access
    4
    Remote Control
    3
    Remote Support
    3
    Customer Support
    2
    Cons
    Expensive
    2
    Connection Issues
    1
    Connectivity Issues
    1
    Feature Issues
    1
    Feature Limitations
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • LogMeIn Rescue features and usability ratings that predict user satisfaction
    9.0
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    8.3
    Data Masking
    Average: 8.9
    9.4
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    GoTo
    Company Website
    Year Founded
    2003
    HQ Location
    Boston, MA
    Twitter
    @goto
    41,422 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    920 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

LogMeIn Rescue offers simple yet powerful, enterprise-grade remote support for a frictionless world. With robust remote support features, advanced security capabilities, and ample customization option

Users
  • Owner
Industries
  • Information Technology and Services
  • Computer Software
Market Segment
  • 37% Mid-Market
  • 35% Small-Business
LogMeIn Rescue Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
5
Remote Access
4
Remote Control
3
Remote Support
3
Customer Support
2
Cons
Expensive
2
Connection Issues
1
Connectivity Issues
1
Feature Issues
1
Feature Limitations
1
LogMeIn Rescue features and usability ratings that predict user satisfaction
9.0
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
8.3
Data Masking
Average: 8.9
9.4
Access Control
Average: 9.0
Seller Details
Seller
GoTo
Company Website
Year Founded
2003
HQ Location
Boston, MA
Twitter
@goto
41,422 Twitter followers
LinkedIn® Page
www.linkedin.com
920 employees on LinkedIn®
(51)4.4 out of 5
11th Easiest To Use in Co-Browsing software
Save to My Lists
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

    Users
    No information available
    Industries
    • Financial Services
    • Information Technology and Services
    Market Segment
    • 45% Mid-Market
    • 41% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Eltropy Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Ease of Use
    23
    Customer Support
    18
    Features
    16
    Efficiency
    14
    Helpful
    14
    Cons
    Learning Curve
    10
    Steep Learning Curve
    10
    Integration Issues
    7
    Limited Customization
    7
    Training Difficulty
    6
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Eltropy features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    8.3
    Real Time Assistance
    Average: 8.7
    8.0
    Data Masking
    Average: 8.9
    8.5
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Eltropy
    Year Founded
    2013
    HQ Location
    Santa Clara, US
    Twitter
    @eltropy_inc
    1,151 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    254 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Eltropy is a SaaS platform designed toimprove share of wallet, client acquisition and productivity of client-facing teams in banks, financial services and insurance firms.

Users
No information available
Industries
  • Financial Services
  • Information Technology and Services
Market Segment
  • 45% Mid-Market
  • 41% Small-Business
Eltropy Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Ease of Use
23
Customer Support
18
Features
16
Efficiency
14
Helpful
14
Cons
Learning Curve
10
Steep Learning Curve
10
Integration Issues
7
Limited Customization
7
Training Difficulty
6
Eltropy features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
8.3
Real Time Assistance
Average: 8.7
8.0
Data Masking
Average: 8.9
8.5
Access Control
Average: 9.0
Seller Details
Seller
Eltropy
Year Founded
2013
HQ Location
Santa Clara, US
Twitter
@eltropy_inc
1,151 Twitter followers
LinkedIn® Page
www.linkedin.com
254 employees on LinkedIn®
(43)4.2 out of 5
10th Easiest To Use in Co-Browsing software
Save to My Lists
Entry Level Price:Contact Us
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

    Users
    No information available
    Industries
    • Computer Software
    Market Segment
    • 56% Small-Business
    • 40% Mid-Market
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Acquire features and usability ratings that predict user satisfaction
    8.9
    Has the product been a good partner in doing business?
    Average: 9.2
    10.0
    Real Time Assistance
    Average: 8.7
    10.0
    Data Masking
    Average: 8.9
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    Acquire
    Year Founded
    2017
    HQ Location
    San Francisco, California
    LinkedIn® Page
    www.linkedin.com
    54 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Acquire is a conversational customer engagement platform that empowers companies to deliver exceptional experiences. By simplifying communication across touchpoints and tools, personalizing interactio

Users
No information available
Industries
  • Computer Software
Market Segment
  • 56% Small-Business
  • 40% Mid-Market
Acquire features and usability ratings that predict user satisfaction
8.9
Has the product been a good partner in doing business?
Average: 9.2
10.0
Real Time Assistance
Average: 8.7
10.0
Data Masking
Average: 8.9
10.0
Access Control
Average: 9.0
Seller Details
Seller
Acquire
Year Founded
2017
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
54 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. T

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 63% Small-Business
    • 31% Mid-Market
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Cardina Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Efficiency
    3
    Features
    3
    Automation
    1
    Chat Communication
    1
    Customer Engagement
    1
    Cons
    AI Limitations
    2
    Difficult Learning
    1
    Inaccuracy
    1
    Lack of Insight
    1
    Learning Curve
    1
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Cardina features and usability ratings that predict user satisfaction
    8.3
    Has the product been a good partner in doing business?
    Average: 9.2
    9.2
    Real Time Assistance
    Average: 8.7
    9.7
    Data Masking
    Average: 8.9
    9.4
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Year Founded
    2019
    HQ Location
    New York
    Twitter
    @tryramp
    30,300 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    2,923 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Cardina is a co-browsing solution designed to enhance customer support by enabling agents to view and interact with customers' screens in real-time, without requiring any downloads or meeting links. T

Users
No information available
Industries
No information available
Market Segment
  • 63% Small-Business
  • 31% Mid-Market
Cardina Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Efficiency
3
Features
3
Automation
1
Chat Communication
1
Customer Engagement
1
Cons
AI Limitations
2
Difficult Learning
1
Inaccuracy
1
Lack of Insight
1
Learning Curve
1
Cardina features and usability ratings that predict user satisfaction
8.3
Has the product been a good partner in doing business?
Average: 9.2
9.2
Real Time Assistance
Average: 8.7
9.7
Data Masking
Average: 8.9
9.4
Access Control
Average: 9.0
Seller Details
Year Founded
2019
HQ Location
New York
Twitter
@tryramp
30,300 Twitter followers
LinkedIn® Page
www.linkedin.com
2,923 employees on LinkedIn®
  • Overview
    Expand/Collapse Overview
  • Product Description
    How are these determined?Information
    This description is provided by the seller.

    Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools

    Users
    No information available
    Industries
    No information available
    Market Segment
    • 56% Enterprise
    • 28% Small-Business
  • Pros and Cons
    Expand/Collapse Pros and Cons
  • Unblu Pros and Cons
    How are these determined?Information
    Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
    Pros
    Customer Engagement
    7
    Ease of Use
    7
    Helpful
    6
    Easy Communication
    5
    Communication
    4
    Cons
    Slow Performance
    4
    Lagging Issues
    3
    Time Delays
    3
    Interface Issues
    2
    Learning Curve
    2
  • User Satisfaction
    Expand/Collapse User Satisfaction
  • Unblu features and usability ratings that predict user satisfaction
    8.8
    Has the product been a good partner in doing business?
    Average: 9.2
    9.0
    Real Time Assistance
    Average: 8.7
    9.0
    Data Masking
    Average: 8.9
    10.0
    Access Control
    Average: 9.0
  • Seller Details
    Expand/Collapse Seller Details
  • Seller Details
    Seller
    unblu
    Year Founded
    2008
    HQ Location
    Basel, CH
    Twitter
    @unblu
    512 Twitter followers
    LinkedIn® Page
    www.linkedin.com
    83 employees on LinkedIn®
Product Description
How are these determined?Information
This description is provided by the seller.

Unblu helps financial organizations to connect with customers in a compliant, authentic, and meaningful way. The product portfolio offers a mix of advanced AI capabilities, collaborative digital tools

Users
No information available
Industries
No information available
Market Segment
  • 56% Enterprise
  • 28% Small-Business
Unblu Pros and Cons
How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Customer Engagement
7
Ease of Use
7
Helpful
6
Easy Communication
5
Communication
4
Cons
Slow Performance
4
Lagging Issues
3
Time Delays
3
Interface Issues
2
Learning Curve
2
Unblu features and usability ratings that predict user satisfaction
8.8
Has the product been a good partner in doing business?
Average: 9.2
9.0
Real Time Assistance
Average: 8.7
9.0
Data Masking
Average: 8.9
10.0
Access Control
Average: 9.0
Seller Details
Seller
unblu
Year Founded
2008
HQ Location
Basel, CH
Twitter
@unblu
512 Twitter followers
LinkedIn® Page
www.linkedin.com
83 employees on LinkedIn®