Trainual Reviews & Product Details

I love Trainual's intuitive design, which has been instrumental in helping me organize my thoughts and create policies and procedures with ease. The ability to insert multimedia elements such as pictures and videos has added significant value, enhancing the clarity and engagement of the materials I develop. I am particularly impressed with the AI integration, which saves time and effort by translating and adjusting tones effortlessly. This feature has been incredibly useful, streamlining communication and training processes. The straightforward setup, thanks to the helpful assistance from the team, made the initial adoption smooth and stress-free. Additionally, Trainual has resolved 80% of my former challenges in maintaining consistency and accessibility of information, which previously plagued my team when using word documents and Google Drive. Recognizing if team members have accessed and responded to materials is also a valuable benefit. Ultimately, Trainual's ability to save time and effort in training and creating company procedures has made it an indispensable tool, and its profound impact is why I constantly recommend it to others. My admiration for the developers is immense, as their platform has truly revolutionized my workflow. Review collected by and hosted on G2.com.

I don't like the current search functionality in Trainual. It's difficult to search for information by keywords effectively. People have different ways of phrasing topics, and as it stands, it's challenging to locate the necessary information. Review collected by and hosted on G2.com.

I searched for a very long time for a 'playbook' platform to use for our company as our last one let us down hard by losing our data when renewing our contract. From the beginning, Trainual looked easy to use as well as professional, but simple and had a 'fun' aspect which was important in getting employees to WANT to use the platform, not only need to use it. The onboarding process was incredible and the Implementation Specialist who guided me through the first couple weeks of using the platform was really wonderful and patient with me while I learned the features and benefits to using Trainual. Our company has a friendly competition between departments to see who can get through the content as and when it comes out within a specific time frame and it's now normal for everyone to search on Trainual prior to asking a colleague for assistance - love it! It was easy for employees to access Trainual and it's intuitive interface as well as multiple features makes it a perfect pick for us. The Trainual community forum is also really helpful and informative and a cool added feature that I wasn't sure I'd make use of, but I do and I see the value in it. The Trainual Team is also always innovating and being creative with their features as well as asking for user imput which is so valuable and makes us feel seen and heard with our concerns/ideas. We have now been using Trainual for almost 2 years and I am so so glad that I found it - I will not be looking for a new platform any time soon! Review collected by and hosted on G2.com.

Nothing - everything about the platform is truly wonderful! Review collected by and hosted on G2.com.

It is very easy to use and has great AI features! All of the add in's are great- you can start with the basics and give it a tone, or captivating pictures with great ease. The AI is really amazing and you work with it right there while you are creating content. I also really enjoy the mobile app- completing trainings is extremely easy to use while on the go. Review collected by and hosted on G2.com.

Not many. I am sure I have not explored all the options available to me. There were a few things that came up but Trainuel seems to iterate and update based on customer feedback often. Review collected by and hosted on G2.com.

I use Trainual extensively to ensure that all of our staff and coaches are well-versed in our SOPs and know where to find critical information such as financial details, onboarding orientation, and offboarding processes. This clarity in training and information access has been invaluable to our team. I particularly appreciate how Trainual has streamlined the administration by allowing me to direct inquiries to the platform, saving me significant time. The ability to house our forms there and quickly share them is incredibly efficient. I find the integration with Google Suite, allowing us to add PDFs, Google Docs, and links to Google Drive, extremely useful as it leverages our existing resources. I also love the people section of Trainual; it visually links responsibilities to training SOPs, which is crucial for our multiple locations and remote team members, ensuring everyone knows who is responsible for what. Lastly, I am pleased with Trainual's ease of use, setup process, and the financial consideration it offers to nonprofits through a deep discount. Review collected by and hosted on G2.com.

Setting up Trainual was definitely tedious due to the large number of new SOPs I had to create, and there was a learning curve initially. Formatting wasn't always super simple, making it challenging to set up initially. There were also issues with adding PDFs, as updates to documents required manual changes in all areas, which was cumbersome. The process of linking to Google Drive and other files required figuring out workarounds. Additionally, the formatting options could be more intuitive, especially when changing fonts or colors of links. Navigation could be improved; specifically, getting back to the home screen or dashboard after a search is cumbersome since it requires multiple clicks. Review collected by and hosted on G2.com.

I have been using Trainual for almost two years and have enjoyed the process of implementing it in our learning program. Throughout the time I've used it, Trainual has made regular updates that have streamlined information workflow, data analysis, and overall user experience. The feedback I share on my user experience feels heard and taken into consideration. Their response time and customer service is excellent. Review collected by and hosted on G2.com.

In tandem with what I like best about Trainual, something that has been challenging is the frequency of updates. Often times, the updates impact the visuals of the site, making it difficult to initially find content.

I think there are improvements that could be made to the data tracking side of things, being able to quickly see individuals progress on one subject, as well as resetting completions in mass. Review collected by and hosted on G2.com.

We're about 1 year in to Trainual, and I've never been so excited to create content. It's very intuitive and caters to all learning styles. I've been asked to refine content we've created, and having the AI ability to rewrite to formulate a consistent writing style has been amazing. Both our tenured and newly onboarded employees really enjoy the format. Our team uses the content daily to check on documented processes and migrate our content over. It's been easy to roll out to our team and have them jump in to create their own content when asked. Review collected by and hosted on G2.com.

I have to admit, it took me some time to get used to the new way content is organized with the pages option. While I wouldn't say I dislike it, I did find that I preferred the previous structure over the current one. Review collected by and hosted on G2.com.

As the Education and Development Specialist for a multi-location hospitality company, I’ve had the pleasure of using Trainual as our go-to platform for onboarding, SOP management, and leadership development. What sets Trainual apart is how intuitive and user-friendly the platform is. It’s incredibly easy to create, update, and assign content across departments—which is essential when you're managing multiple teams in different states.

One of my favorite features is Trainual U. It’s an outstanding learning hub packed with tutorials and feature deep-dives that help you maximize the platform’s full potential. Whether it’s learning about new integrations or brushing up on features I haven’t used in a while, Trainual U keeps me sharp and ensures our team is getting the most out of the system.

The customer support experience is also top-notch. Any time I’ve reached out, I’ve received a same-day response with clear, realistic timelines and a genuine sense of urgency. Even when dealing with bugs or feature delays, the support team is transparent, helpful, and committed to resolving issues quickly.

From a training perspective, the SOP engagement tools and completion tracking have been a game-changer. We’re able to monitor training progress in real time, hold team members accountable, and confidently roll out new procedures with clarity. Trainual has made it easy for our leadership team to track who has completed what, identify knowledge gaps, and ensure consistent performance across all locations.

Overall, Trainual has empowered our company to deliver consistent, high-quality training while freeing up time to focus on developing our people and culture. I would highly recommend it to any organization looking to streamline their onboarding, improve SOP accountability, and foster a culture of continuous learning. Review collected by and hosted on G2.com.

The mobile app. While it's nice to have it for on-the-go, it isn't as reliable as the desktop app. Review collected by and hosted on G2.com.

I appreciate Trainual's ability to store specific knowledge and create subjects for employee onboarding, which ensures that employees have a comprehensive understanding of their tasks. The software aids in listing daily tasks, making it easier for anyone to take over when necessary by accessing a detailed task list. Trainual helps us by providing a reference for tasks that are not necessarily related to our core responsibilities, thereby offering a systematic way to address such tasks. Additionally, it supports us in evaluating janitorial candidates by administering assessments, which helps determine if candidates are qualified for the job. This systematic approach simplifies task management, ensuring that the team can carry out duties efficiently. Furthermore, Trainual’s capabilities to store and use information for daily tasks are fundamental to supporting our operational needs, making it easier for employees to understand tasks and perform them efficiently. Review collected by and hosted on G2.com.

When I first started using Trainual, I found the setup process to be somewhat difficult. Logging into Trainual didn't always take me directly to the home page, as it sometimes diverted to less relevant sections like subjects, creating confusion. This initial navigation issue made the early experience a bit cumbersome. Review collected by and hosted on G2.com.

I love the UI for creating documentation - very intuitive. I love that you can see the progress of each individual (if you are admin). It is very easy to implement and integrate into our onboarding process! Since my company has been using Trainual I can see they work actively to improve existing features and add new ones that are truly helpful. I am glad they added history of changes. Review collected by and hosted on G2.com.

The only downside is that we need another application on top of the regular stack that we have like Gusto.

A lot of the features I wanted have been implemented since I started using Trainual! The other downside is just getting your team members to stay up to date but that is more of an issue on our side haha. Review collected by and hosted on G2.com.

I find Trainual incredibly convenient for our company, especially given that we have about 50 people, as it streamlines our company processes, document management, and trainings for new hires. The ease of setting up Trainual was remarkable, as our IT person took over the setup, and it was a fast, smooth process with no problems. The system allows us to onboard new solutions swiftly, which is crucial for keeping our operations efficient. I also appreciate how Trainual solves problems we encountered with previous solutions like Playbook, as it provides detailed processes with break-downs, which are highly beneficial, especially for visual learners. One standout feature we love is the inclusion of charts; these have been a game-changer for us by accommodating diverse learning styles, making our processes more accessible and engaging. Additionally, the social media presence on LinkedIn by Trainual's team makes the brand seem fun, honest, and appealing, which enhances our perception and loyalty towards the company. Review collected by and hosted on G2.com.

I wish there was an option to change text color directly instead of just highlighting, as it would enhance the customization possibilities for our documentation. Review collected by and hosted on G2.com.