Webex Calling Reviews & Product Details

I’ve been using the Webex Calling free version for a while now and it has quickly become an essential tool in my workflow. The calling feature itself is the main highlight - most of my clients already use Webex, which makes connecting with them seamless. Instead of making expensive international phone calls, I can talk to clients in different countries directly through Webex and the call quality is consistently clear. It’s very easy to use and the initial setup was quick and straightforward, so I didn’t have to deal with any complicated steps.

What makes calling even more efficient is how the free plan integrates with other features. For instance, the calendar integration with Google Calendar and Microsoft 365 Calendar makes scheduling calls simple and convenient. I can set up a call, coordinate with clients across time zones and it helps me manage all my calls without juggling multiple apps.

Along with calling, I also use messaging, video meetings, whiteboarding, screen sharing and local recording, all of which support my calling workflow. For example, I can quickly share documents during a call, follow up via chat or have a short video discussion if needed. Because of these tools, I find myself using Webex Calling multiple times a day and it feels like a complete solution for all my communication needs.

Switching between calls, chats, and meetings is smooth and everything works together in a way that keeps me organized. Even though free plans usually have limited support, I’ve reached out a couple of times and the Webex team was efficient and helpful, resolving my issues faster than I expected for a free user.

Overall, Webex Calling free plan gives me everything I need to stay connected with clients across countries. It’s reliable, feature-rich and supports my daily workflow, all in one place and I’ve been pleasantly surprised by how much value it provides, even at no cost. Review collected by and hosted on G2.com.

I don’t have any major dislikes about Webex Calling. For a free plan, it covers all my basic calling needs really well - the call quality is clear, it’s easy to use and connecting with clients is seamless. Review collected by and hosted on G2.com.

What I like best about Webex Calling is its reliability and clear call quality. I attend 3–5 meetings daily, and it consistently provides a smooth experience with stable connections and easy-to-use features for joining and managing calls. Review collected by and hosted on G2.com.

Sometimes Webex Calling feels heavy on system resources, and the performance depends a lot on internet speed. The interface could also be more streamlined to make navigation quicker during busy workdays. Review collected by and hosted on G2.com.

What I like most about Webex Calling is its seamless integration with other Cisco collaboration tools like Webex Meetings and Webex App. The call quality is consistently reliable, even with larger teams spread across different regions. The interface is user-friendly, and switching between devices (desktop, mobile, or desk phone) is smooth, which makes it very convenient for hybrid or remote work setups. Review collected by and hosted on G2.com.

One limitation is that advanced reporting and analytics could be more detailed—especially for organizations that want granular insights into usage and performance. The mobile app, while generally good, can sometimes feel slightly less responsive compared to the desktop experience. Also, while integration with other Cisco tools is excellent, integration with third-party applications could be more streamlined. Review collected by and hosted on G2.com.

What I appreciate most about Webex is its consistently reliable video and audio quality, which holds up well even in lengthy meetings. Scheduling, joining, and sharing screens are all straightforward, and the chat and recording features help keep collaboration both smooth and well-organized. Review collected by and hosted on G2.com.

One thing I don't like about Webex is that it tends to use a lot of system resources, which can cause it to lag, especially when several people are sharing their screens or using video at the same time. Additionally, I feel that the interface could be updated to look more modern and be easier to navigate. Review collected by and hosted on G2.com.

I appreciate how Webex Calling provides me with a reliable and secure way to communicate and stay reachable by my clients, which is critical for my business operations. The feature set, including call transfer, 3-way calling, and meeting escalation, enhances communication effectiveness. 3-way calling is particularly beneficial when involving additional parties, such as a client, myself, and an external agency, achieving a cohesive communication strategy. I find it incredibly useful that Webex Calling is usable across multiple devices, ensuring flexibility and continuity in my communication efforts. Furthermore, the feature that allows seamless escalation from calls to a full video meeting if needed showcases its adaptability to varying communication demands. The initial setup was smooth and satisfactory, which made the transition and adoption straightforward and efficient for use in business scenarios. Review collected by and hosted on G2.com.

I think the mobile app could be slightly refreshed. I want it to be polished and in line with some of the other key players in this space. Review collected by and hosted on G2.com.

I like the reliability and seamless integration of Webex Calling as a collaboration platform. The ability to manage calling, messaging, and meetings from a single application is a big advantage. I also find the setup straightforward, especially compared to on-premise solutions. Review collected by and hosted on G2.com.

Actually, licensing is a bit difficult and confusing when you combine Webex Calling with other Webex services. Review collected by and hosted on G2.com.

What I appreciate most about Webex Calling is its strong cloud-based voice solution, which stands out for delivering an excellent unified communications experience. It seamlessly brings together voice, messaging, and meetings in one platform. Supported by Cisco, it also ensures carrier-grade security and offers global scalability, all managed from a centralized system. Review collected by and hosted on G2.com.

The primary drawback is that to fully benefit from the platform, organizations must adopt the entire Webex suite. This can pose a significant investment and adoption challenge, especially for those companies that have already committed substantial resources to other third-party collaboration tools. Review collected by and hosted on G2.com.

What I appreciate most about this software is the ability to receive office calls from any location, which is essential for the effectiveness of our remote work setup. In addition, the call recording and visual voicemail features not only enhance our management capabilities but also serve as vital tools that bolster our security and help us maintain regulatory compliance. Review collected by and hosted on G2.com.

It is important to mention that call quality is highly dependent on the strength and stability of your internet connection. Additionally, the deep integration with Webex Meetings and messaging means there is a learning curve before you can take full advantage of everything the platform offers. Review collected by and hosted on G2.com.

I really appreciated how Webex Calling centralized all call management through the Webex Control Hub, allowing me to easily assign numbers, set up call routing, and monitor analytics in real time. The voice quality was consistently high, even for remote users, and features like auto attendants, hunt groups, and call queues made it easy to manage large call volumes. I also found the integration with Cisco desk phones and Webex Meetings extremely useful for a unified experience. What stood out most was the reliability of the cloud infrastructure and how smoothly updates and configurations could be pushed out without downtime, saving both time and maintenance costs. Review collected by and hosted on G2.com.

the main downside of Webex Calling was its complex initial setup and configuration, especially when integrating with legacy systems or non-Cisco hardware. The interface in Control Hub, while powerful, sometimes felt unintuitive for advanced call routing or troubleshooting tasks. I also found license management and user provisioning a bit cumbersome when scaling quickly. Some users experienced occasional lag in the desktop app, and the reporting tools, though functional, lacked the depth and customization found in other UC platforms. Overall, it’s reliable but could be more streamlined and flexible for large or mixed-environment deployments. Review collected by and hosted on G2.com.

One of the things I truly value about Webex Calling is the convenience it brings to everyday communication. The platform is designed in a way that makes it very easy to place, receive, and manage calls without any complications. The audio quality is always sharp and clear, which makes conversations smooth and professional, even when connecting with colleagues or clients in different locations.

I also like how flexible it is across devices. Whether I’m working from my desk, using my laptop on the go, or switching to my mobile phone, I can stay connected without interruptions. The transition between devices feels seamless, which is very useful when working remotely or traveling. Another highlight for me is the integration with other Webex features like Meetings and Messaging. Being able to move from a call to a chat or a video meeting instantly saves time and keeps everything in one place. Features like voicemail, call forwarding, and team directory make it even more practical. Review collected by and hosted on G2.com.

At times, Webex Calling can feel slightly complicated for beginners, especially when navigating advanced features or settings. The mobile app could be smoother, and occasional call quality issues appear during weak internet connections, which can interrupt conversations and reduce overall reliability. Review collected by and hosted on G2.com.