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Five9
577 reviews
- 1 profiles
- 27 categories
Average star rating
4.1
Serving customers since
2001
Five9 Reviews
VF
Vilim F.
Effortless Trend Monitoring and Reporting Boosts Quality Control
This tool provides a clear and efficient method for monitoring trends, which has greatly enhanced our quality control processes. I find it very convenient to obtain transcripts, and it excels at extracting valuable information from interactions. Additionally, it has made generating reports for our audits much simpler.
SS
Shannon S.
Streamlining Communication and Boosting Efficiency with Five9
Five9 has been a reliable and efficient platform that makes call handling and customer communication much easier. The intelligent call routing, and CRM integrations help ensure customers are connected quickly to the right person, while agents have everything they need in one place. The real-time reporting and automation tools also provide great insight and improve overall productivity, making Five9 a strong solution for both agents and leadership.
DN
Derek N.
Outstanding Experience from Start to Finish
Very user friendly and very easy to learn, I use it everyday for work. Very easy to transfer my clients to my customer care team!
About
What is Five9?
The Five9 Intelligent CX Platform, powered by Five9 Genius AI, provides a comprehensive suite of solutions to power AI-elevated customer experiences that deliver better business outcomes and Bring Joy to CX™. Our unified cloud-native offering enables hyper-personalized customer experiences and more empowered employees, making every customer interaction more connected, effortless, and personal. Trusted by ,500+ customers and 1,400+ partners globally, Five9 brings together the power of AI, our platform, and our people to drive AI-elevated CX.
Details
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