Introducing G2.ai, the future of software buying.Try now
Talkdesk
2,500 reviews
- 1 profiles
- 11 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2011
Talkdesk Reviews
MA
Md A.
Streamlined Customer Service with Talkdesk
I use Talkdesk to handle customer service calls and emails in one location, which helps me maintain organization and facilitates prompt responses. It eliminates the hassle of managing client calls across several platforms by consolidating everything in one place. I enjoy how simple it is to use and how everything is available from a single dashboard. The call routing and reporting tools save time and make the team more productive. The integrations with Salesforce and Zendesk enable us to operate more quickly without switching between platforms. Moving to Talkdesk made scaling and supporting remote work significantly simpler. The initial setup didn't take long, and our staff was able to rapidly start using it because most of the configuration was straightforward.
LC
Laura C.
Reliable cloud calling platform that scales well for growing support teams!!
I like how stable the calling quality is even during peak hours when our support volume goes high. The setup was faster than expected and agents were able to start taking calls without heavy training. Call routing and IVR flows are flexible and easy to adjust as business needs change. Real time dashboards help supervisors see what is happening on the floor without digging through reports.
EA
Elizabeth A.
Effortless UX, Reliable Performance
I use Talkdesk to handle daily customer support calls and keep conversations organized in one place. I like how easy it is to use, even for new agents getting started. I really like how smoothly calls connect and how stable the system is overall. The setup was straightforward and didn’t take much time at all.
About
What is Talkdesk?
Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces human-coordinated, fragmented workflows with autonomous AI agents that scale support, service, and sales across the front and back office. At its core is the Talkdesk Data Cloud, which turns transcripts, case notes, and customer records into real-time, actionable context for every agent. With prebuilt AI agents, rapid deployment, and measurable outcomes, Talkdesk helps enterprises reduce costs, grow revenue, and transform CX—without the disruption of a rip-and-replace.
Details
Year Founded
2011
Website
www.talkdesk.comHunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
