yellow.ai

106 reviews

yellow.ai is a leading omnichannel conversational AI tool that helps more than 100 top brands to offer personalised customer service at scale and drive growth.

AI ChatBots and VoiceBots for CX

1 review

Yellow.ai's generative AI-powered ChatBots and VoiceBots are designed to revolutionize customer and employee interactions by delivering autonomous, human-like experiences. Built on the SAP Business Technology Platform, these solutions seamlessly integrate with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, SAP CRM Service Manager, and SAP SuccessFactors Employee Central. By leveraging a multi-Large Language Model architecture, Yellow.ai's Dynamic Automation Platform handles over 2 billion interactions quarterly across more than 35 channels in 135+ languages, achieving over 90% automation within 30 days and reducing operational costs by 60%. Key Features and Functionality: - Scalable Deployment: Eliminates the need for extensive training of AI agents through its proprietary DynamicNLP™ engine, enabling rapid integration with third-party systems via one-click integration and offering predefined industry-specific templates for faster time-to-market. - Enhanced Efficiency: Combines human and AI automation to manage dynamic workflows in real-time, providing a comprehensive knowledge base that accelerates human agent responses and reduces training costs. - Omnichannel Support: Supports over 35 text and voice channels, including telephony, Alexa, web, WhatsApp, Google Business Messaging, and Facebook, ensuring consistent and personalized interactions across platforms. - Multilingual Capabilities: Offers instant self-service in more than 135 languages, facilitating global reach and inclusivity. - Advanced Analytics: Provides real-time analytics through dashboards, widgets, and reports on customer and employee feedback, journeys, and frequent inquiries, enabling data-driven decision-making. Primary Value and Solutions Provided: Yellow.ai's ChatBots and VoiceBots address the need for efficient, scalable, and personalized customer and employee engagement. By automating routine interactions and providing instant, context-aware responses, these solutions enhance satisfaction and loyalty while significantly reducing operational costs. For customer experience, they streamline service workflows, improve response times, and boost CSAT scores. In employee experience, they offer 24/7 support, automate day-to-day queries, and enhance engagement through personalized interactions, leading to a 40% increase in employee satisfaction.

AI ChatBots and VoiceBots for EX

1 review

This conversational EX cloud leverages the power of Generative AI to deliver on-demand, personalized employee experience at scale to maximize workforce potential. Enterprises can deploy chatbots and voice bots. This connector seamlessly integrates into SAP SuccessFactors. This solution was incubated and/or funded by SAP.iO, SAP’s strategic business unit that invests in and accelerates startup innovation