Conflict Prevention & Resolution Program

Effective Conflict Resolution Strategies for the Workplace, Students, and Beyond

JAMS Pathways offers customized conflict resolution strategies to help organizations, teams, and individuals prevent and resolve disputes. With expertise in conflict resolution strategies in the workplace, workplace conflict resolution strategies, and negotiation and conflict resolution strategies, they provide tailored approaches for diverse settings, including schools, healthcare, and families.

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Step by step, our phased approach transforms workplace conflict into business performance

P

Step 1

Preliminary Assessment

A

Step 2

Analysis & Early Intervention

T

Step 3

Targeted Topics, Workshops & Conversations

H

Step 4

Highlighting Progress & Mapping Next Steps

Identify challenges and needs

We dive deep into your culture, interviewing or surveying key stakeholders to uncover your goals and the obstacles that may be impeding team success. Bringing in impartial dispute resolvers restores trust and signals your commitment to positive change.

Mapping the path forward

Using what we’ve learned, we design an intervention that fits your unique situation, identifying the skills, participants and support needed for productive, candid conversations. Special attention is given to creating a safe, confidential space for all team members.

Finding solutions together

Excitement builds as your team participates in workshops, one-on-one meetings and facilitated dialogues to uncover issues and craft and critique options tailored to your needs. These activities create common ground and a framework for challenging conversations. A guided process for communication and brainstorming leads to creative solutions from your team, for your team.

Reflection and planning ahead

We look back at what you’ve accomplished and forward to see how you can keep the momentum going. During this step, we reflect on lessons learned and create a concrete roadmap to help improvements continue after we leave.

Did you know?

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Positive company culture can increase revenue by 4x. (Source: forbes.com)

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Workplace satisfaction can boost productivity by 31%. (Source: Harvard Business Review)

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A 10% increase in employee engagement can boost profits by $2,400 per employee per year. (Source: Workplace Research Foundation)

Transform workplace conflict into team unity and business performance

Problem

Outcome

The Problem

Tension between employees that disrupts team performance

Positive Outcome

Effective communication between employees who know how to have difficult conversations

The Problem

Conflict between team leaders that interferes with department operations

Positive Outcome

Team collaborates efficiently toward common goals

The Problem

Perceived workplace discrimination that isolates some members

Positive Outcome

Inclusive workplace environment that embraces diversity and inclusivity

The Problem

Toxic workplace environment where people feel psychologically unsafe and reluctant to engage

Positive Outcome

Positive workplace culture where employees are eager to contribute

The Problem

Burnout, absenteeism and low morale lead to employee turnover

Positive Outcome

Work satisfaction leads to increased productivity and employee retention

Contact us to discuss your needs

Why Choose Us?

Neutrality is at the core of our approach. We push no agenda, and we take no sides. This gives us credibility and builds a safe environment where each party feels heard and treated equally.
We involve each stakeholder and bring them along on the journey, building a strong base for the future. By focusing on inclusivity, we restore broken communication and create lasting change.
As part of JAMS, the world’s largest alternative dispute resolution provider, we see—and resolve—over 23,000 disputes of all kinds each year. Our work gives us a unique perspective on the value of effective early intervention.

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Customized programs

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Proven success

Our lead facilitators, Richard Birke, Genesis Fisher and Deirdre McCarthy Gallagher, are thought leaders in conflict resolution. They set the highest standards in the industry and train all our team members.
Our services are tailored to your company, your industry and your team’s specific needs. We’ll work together to develop a plan and a budget that work for you.

LEARN MORE

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Rooted in neutrality

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Thought leaders in conflict resolution

LEARN MORE

Our management team found the JAMS presentation to be very beneficial, and it was presented in a manner that made our team comfortable with their own participation. Some of our folks shared very personal experiences as managers, and I think our team benefited from the honesty and experience of both the presenter and their fellow team members.

CEO of a Critical-Access Hospital

JAMS worked tirelessly with our organization to create a tailored training program that our employee relations team could utilize immediately. The sessions were engaging and fun ensuring participant retention of key concepts.

Employee Relations Partner, Biopharmaceutical Company

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At your location or online

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From hours to months, based on your needs

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Pricing tailored to your needs

FAQ

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Can the Conflict Resolution Program help resolve conflict between different departments?

Absolutely. Our program is structured to combat conflicts at various levels throughout the organization, including different departments. Our primary aim is to facilitate communication and understanding between different sectors of the company, establish an environment of cooperation and replace barriers with bridges.

Can the Conflict Resolution Program resolve any type of conflict?

The Conflict Resolution Program can resolve many workplace conflicts. From minor tensions disrupting daily operations to major grievances stemming from perceived discrimination or a toxic workplace environment, the program aims to address every possible issue and paves the way for candid discussions and the ultimate resolution of conflicts.

How can my organization benefit from the Conflict Resolution Program?

Through the Conflict Resolution Program, you can expect a multitude of benefits. Our program fosters a workplace environment that embodies open discussion, interactive workshops and creative solutions—all of which cater to effective communication, improved teamwork, job satisfaction and an inclusive working environment. All these can lead to increased productivity and employee retention, improving overall business performance.

How does the Conflict Resolution Program promote effective communication in the workplace?

The Conflict Resolution Program warrants effective communication by not only encouraging open discussions, but also facilitating interactive workshops, one-on-one meetings and candid conversations. This open-door approach nurtures a culture of transparency, contributes to issue resolution and helps individuals and teams grow by providing constructive feedback.

How is the Conflict Resolution Program different from other conflict resolution training courses available?

Unlike other conflict resolution trainings, our program encompasses a neutrality-based approach in which we do not take sides. This impartiality builds trust and a safe environment, making our program highly effective. Furthermore, all our solution plans and interventions are tailored to resonate with your specific needs, ensuring successful outcomes.

How long is the duration of the Conflict Resolution Program?

The duration of the Conflict Resolution Program varies based on your needs. We work around your company's requirements and goals. Thus, our approach can take anywhere from a few focused hours to months of comprehensive, broad-based engagement, so that we may cover all areas of potential.

How much does the Conflict Resolution Program cost?

Our pricing is as customized as our programs. Cost will vary depending on whether you need a single training course or a multistep conflict prevention and resolution program. We will work closely with you to tailor the program that will be beneficial to your organization’s needs at a price you can afford.

Is the Conflict Resolution Program designed to handle urgent and escalated conflict situations?

The Conflict Resolution Program prioritizes proactivity but is also flexible enough to address escalated situations in need of urgent intervention. Program resources are adjusted according to the conditions and requirements. Its aim is to effectively manage and de-escalate both immediate and long-standing conflict scenarios, helping your organization restore peace and productivity.

Is the Conflict Resolution Program generic or tailored to my organization's needs?

While the Conflict Resolution Program is based on a structured approach, it is entirely customizable. The interventions that we design, the topics we focus on during workshops and the overall developmental patterns of team members are all tailored according to your company, your industry and your team's specific needs.

What are the benefits of the Conflict Resolution Program?

The Conflict Resolution Program helps transform workplace environments and advances communication. It can significantly enhance team collaboration and promotes an integral culture of inclusivity. These shifts not only change the work atmosphere for the better, but also help boost employee engagement, productivity and affinity toward the company. Such a transformation can significantly contribute to improving overall organizational performance and building lasting success.

What is JAMS Pathways Conflict Resolution Program PATH?

JAMS Pathways’ Conflict Resolution Program, is a step-by-step approach designed to transform workplace conflict into team unity and optimal business performance. The program comprises of four steps, represented by the acronym PATH:

P: Preliminary assessment
We begin with a thorough preliminary assessment of your organization's culture, major challenges and needs. This foundational step helps us understand the unique dynamics at play.

A: Analyze and design
Next, we analyze the insights gathered from the assessment and design a bespoke intervention tailored to your unique situation. This step enables us to customize our approach to your specific conflicts and organizational context.

T: Targeted facilitation
Our experienced facilitators guide your team through targeted topics, workshops and one-on-one meetings to create joint solutions. This interactive step fosters collaboration and empowers your team to resolve conflicts constructively.

H: Highlight and craft
The final step involves reflecting on the learning from our journey together, highlighting progress and crafting a road map with agreed new practices. This promotes long-lasting change and continuous improvement within your organization.

We believe following this PATH will lead to team unity, a harmonious work environment and enhanced productivity.

Start Your Journey Now

Book a Free Discovery Call

Restore workplace unity and maximize employee performance.
Book a discovery call today.

Customized Client Solutions

There’s no one way to run a healthy organization, so our pricing is as customized as our programs. Let’s talk about your needs.

Download our streamlined guide

The Leader's Blueprint to Managing Conflict

In this practical, step-by-step playbook, our experienced facilitators explain how to efficiently resolve workplace conflict to create unity and drive mission-focused success.

We Remove Obstacles - Your Organization Excels

BOOK A 15 MIN DISCOVERY CALL

Effective Conflict Resolution Strategies for the Workplace, Students, and Beyond

Step by step, our phased approach transforms workplace conflict into business performance

P

Preliminary Assessment

A

Analysis & Early Intervention

T

Targeted Topics, Workshops & Conversations

H

Highlighting Progress & Mapping Next Steps

Preliminary Assessment

Analysis & Early Intervention

Targeted Topics, Workshops & Conversations

Highlighting Progress & Mapping Next Steps

Identify challenges and needs

Mapping the path forward

Finding solutions together

Reflection and planning ahead

Did you know?

Transform workplace conflict into team unity and business performance

Problem

Outcome

The Problem

Positive Outcome

The Problem

Positive Outcome

The Problem

Positive Outcome

The Problem

Positive Outcome

The Problem

Positive Outcome

Why Choose Us?

Customized programs

Proven success

Rooted in neutrality

Thought leaders in conflict resolution

At your location or online

From hours to months, based on your needs

Pricing tailored to your needs

FAQ

No Results Found

Start Your Journey Now

Book a Free Discovery Call

Customized Client Solutions

Download our streamlined guide

The Leader's Blueprint to Managing Conflict

In this practical, step-by-step playbook, our experienced facilitators explain how to efficiently resolve workplace conflict to create unity and drive mission-focused success.

We Remove Obstacles - Your Organization Excels