From the course: Developing Your Emotional Intelligence
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Managing relationships: Communicate with intention
From the course: Developing Your Emotional Intelligence
Managing relationships: Communicate with intention
High-stakes conversations often fail because we enter them without a clear destination. When we're not intentional, it's easy to get swept up in emotional drift where the conversation is driven by a need to be right or a surge of frustration rather than a productive goal. To stay on track, define one clear outcome before you speak. Ask yourself, what do I want the other person to think, feel, or do by the end of this exchange? This clarity is vital because your intent is not always your impact. You might intend to be helpful, but the impact on the other person could be that they feel criticized or overwhelmed. This is especially true when there's a power dynamic involved, such as a manager speaking to a team member, but it applies to every professional relationship. Before you go into your next difficult conversation, follow this four-step process to keep close to your real intention. Step one, define your intention. What is the one productive outcome I'm aiming for? Step two…
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