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Jeff Toister

Jeff Toister

·

Jan 2, 2018

Should Survey Rating Scales Be Even or Odd?

There’s a long-running debate about customer service survey rating scales.

Should Survey Rating Scales Be Even or Odd?

Jeff Toister

·

Dec 28, 2017

Why Sexual Harassment is a Customer Service Issue

Bryce (not his real name) dreaded coming to work.

Why Sexual Harassment is a Customer Service Issue

Jeff Toister

·

Dec 19, 2017

3 Types of Customer Service Fatigue

Many customer service employees view the holidays with dread.

Jeff Toister

·

Nov 30, 2017

The Top Emotion for Customer Support

A survey of 1,345 consumers conducted by the Temkin Group discovered that relief was the most common emotion experienced after a technical…

The Top Emotion for Customer Support

Jeff Toister

·

Dec 8, 2016

Why We Hate the Cable Company

The cable company sucks.

Jeff Toister

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Jul 14, 2016

How to Improve Customer Service Training by 900%

Imagine your employees need customer service training.

How to Improve Customer Service Training by 900%

Jeff Toister

·

Jul 1, 2016

How a Weak Sales Game Makes You Look Bad

Sales is a hustle game.

How a Weak Sales Game Makes You Look Bad

Jeff Toister

·

Jun 9, 2016

9 Ways to Promote Your Customer Service Vision to the Team

There’s a common criticism about customer service visions.

9 Ways to Promote Your Customer Service Vision to the Team

Jeff Toister

·

May 19, 2016

What To Do When Customers Don’t Follow Your Rules

The airport shuttle bus driver was exasperated.

Jeff Toister

·

Apr 21, 2016

The Undeniable Power of Using Experts to Get Better Service

Coppa seemed all wrong.

Jeff Toister

Jeff Toister

Passionate about service. Author of The Service Culture Handbook. Customer Service trainer on LinkedIn Learning.

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