A Diggle·Aug 2, 2018Top 5 tips for a human-centred Chatbot designFrom Amelia’s UX Homegrown workshop presentation.
A Diggle·Apr 3, 2018Warning: Bad Conversation Design is a CrimeContext is everything. You don’t just walk up to someone and just start telling them about your new mobile phone deal or that Gartner…
InThe StartupbyA Diggle·Jan 24, 2018Winning conversations: how to design conversations that influence peopleConversational user experiences (UX) take a lot of work. There’s a reason many state “I’m like a child and just learning”, whilst…
A Diggle·Dec 4, 2017Paranoid of Companies Stealing Your Personal Data? Here’s How Chatbots Can Save YouChatbots create a forum for customers to contextually ask questions — this is where businesses can remove friction from their CX.