Billie·Sep 7The Lonely Life of a Mid-Level Manager.The things that got you here, won’t get you there.
Billie·Jul 8The Achilles’ Heel in Your BusinessYour Staff Are Costing You More Than You ThinkA response icon1A response icon1
Billie·Jun 29“I can’t come in to work today”The Anxiety And The Stories We Have To Tell to Justify Being Human
Billie·May 4Somewhere, Someone Is Talking About You Like You Talk About Your BossWhat Your Team Really Needs from You (But Rarely Says)
Billie·Jan 20Employee Experience before Customer Experience.3 ways to lead with memorable experiences for your team without too much cake.A response icon1A response icon1
Billie·Dec 30, 2025From Inner Critic to Inner Best Friend.How to walk around lighter and be kinder to yourself in 2026.
Billie·Nov 26, 2025CX Chronicles: Why You Probably Love Your Favorite Supermarket.What strategies do retail stores use to keep customers visiting their stores religiously, like church on Sunday?
Billie·Nov 4, 2025The Utopian World Of MeritocracyFrom optics to outcomes: a merit-based culture would make our lives so much easier in the workplace.
Billie·Oct 30, 2025The Moments of Truth in the Customer Experience for Salon Clients.The Brick-And-Mortar salon experience is just as important as the revitalizing makeover
Billie·Oct 27, 2025The 9–5 Sunday Scaries and Monday Blues : A Vicious Cycle.Here are 4 useful ways to reframe your work, reclaim your week and survive the Monday Blues.
