Jae S Um·Apr 25, 2018The Empire Strikes Back 💥 and 2017 Is (Mostly) a 🎉 Win 🎉 for Am Law 100It’s that time of the year! The ALM team have released the “numbers” along with their customary “package” of commentary & analysis on key…A response icon1A response icon1
Jae S Um·Mar 16, 2018#Dataviz and #RealTalk About Big Law’s New NormalTen years ago this week, the bailout and eventual collapse of Bear Stearns kicked the global financial crisis into high gear. A couple of…A response icon4A response icon4
Jae S Um·Jun 2, 2015Is Client Experience Really A Mystery?It’s true that traditional (i.e. quantitative) measurement of client experience isn’t easy. There are a few simple markers that are pretty…
Jae S Um·May 18, 2015There and Back? A Client Journey to the (Artisan) LawyerIf the path to your door looks like this, will your clients make the trek?