Jagriti Kumar·Jul 17, 2017How level of customer participation impacts the service processesCustomer-induced activity vs customer-independent
Jagriti Kumar·Mar 7, 2017Is going “Digital” always the best way out to our problems?Challenging the digital-panacea belief
Jagriti Kumar·Sep 2, 2016Making AphorismsThis was the intriguing experience of capturing story, emotion and imaginary in an abstract form through words. A set of one liner concise…
