PinnedJB·Aug 30, 2025Architecting Prompts for Agentic Systems: Aligning AI Behavior with Human ExpectationsOur emerging framework for structuring prompts that support clear, trustworthy interactions between humans and AI agents.
PinnedJB·Jun 20, 2025How We’re Updating Usability Heuristics for Generative SystemsWhere classic UX heuristics fall short, and how we can design better AI-powered experiences.A response icon1A response icon1
JB·May 13, 2025Adapting User Testing for Unpredictable Conversational AIThis article explores how we adapted classic human factors methods to evaluate the experience of interacting with a virtual agent powered…
JB·Apr 21, 2025The MIT Agent Index Accidentally Proves We Need Mental ModelsA technical taxonomy meant to classify AI agents ends up exposing some gaps in user experience — here’s why that matters.
JB·Apr 19, 2025Evolve: The AI Research CopilotI didn’t build this GPT because I thought the world needed another UX-flavored chatbot. I built it because I have been watching people I…
JB·Apr 18, 2025Mental Models of the Agentic Age: An Emerging UX Framework for Human-AI UnderstandingWe’ve entered the era of agentic systems — AI-powered tools that don’t just respond, but act. They recommend. They plan. They escalate…
JB·Apr 18, 2025Not Just Smarter, More Human: The Case for Emotional Intelligence in BotsA while back, I watched a test run of a voicebot complete a task perfectly.
JB·Apr 18, 2025The Conversation Designer’s Cheat Code: Using GPT to Populate the CanvasEver stared at a blank Conversation Design Canvas, wondering where to start?
JB·Apr 17, 2025From Script to Screen: How GPT Personas Bring Humanity to AIWhat if your AI could rehearse humanity the way an actor prepares for a role?
