InCustomer Success StoriesbyLaryssa D'Alama·May 20, 2020Leadership in CS: mistakes and learnings from my own experience“What is it like to run a CS team?”. “What are the main challenges?”. “How complex is it to manage dozens of CSMs?”. “What are the…
InCustomer Success StoriesbyLaryssa D'Alama·Mar 11, 2020Learnings about improving customer adoption in a SaaS model companyWhen in SaaS business, retaining and expanding revenue is critical to guaranteeing the health and growth of the company. That’s why more…
InCustomer Success StoriesbyLaryssa D'Alama·Sep 14, 2017How to define and deliver success to your customersIf you wish to achieve long-lasting customer relationships, there is only one way to succeed: by delivering success to them. As you…
InSuccessCOACHINGbyLaryssa D'Alama·Jun 11, 2017How To Use Agile Principles to Deliver Success During the Onboarding StageHow we use Agile is being used by our team to deliver success to new customersA response icon1A response icon1
InCustomer Success StoriesbyLaryssa D'Alama·May 21, 2017The 7 best learnings about delivering success through a Customer Onboarding teamTurn back the clock just 4 years. At that time, there were only four of us when I started working at Resultados Digitais, in the Customer…A response icon1A response icon1
InCustomer Success StoriesbyLaryssa D'Alama·Mar 26, 2017O que aprendi sobre Liderança construindo o time de Implementation Success da Resultados DigitaisRecentemente escrevi um post falando sobre alguns dos Principais aprendizados sobre processos de implementação que já vivi na frente do…
InCustomer Success StoriesbyLaryssa D'Alama·Mar 2, 2017O que já aprendi sobre Processos construindo área de Implementation Success da Resultados DigitaisVeja algumas das análises e feedbacks de clientes e do time que construíram e melhoraram a área de Implementação da RDA response icon4A response icon4
