InUXR @ MicrosoftbyMichael O'Sullivan·Dec 31, 2024Empathy for AI: Designing with a Human TouchAs we develop more and more AI features, it’s important to not only think about our human users’ requirements and preferences, but also…
InUXR @ MicrosoftbyMichael O'Sullivan·Jul 22, 2024Making UX Research Insights and Frameworks BeautifulHow many times have you presented the results of a long and difficult UXR study, or tried to communicate a complex new framework, only to…
InUXR @ MicrosoftbyMichael O'Sullivan·Jun 3, 2024Generative AI: The Perfect Colleague for UX ResearchersOver the past year or so I’ve used ChatGPT almost every day to support my work, gradually increasing from a simple question here and there…A response icon1A response icon1
InUXR @ MicrosoftbyMichael O'Sullivan·Feb 21, 2024Academics as UX Researchers: Learning to let go.After completing my undergraduate studies I, like many people, jumped into a Ph.D. program without fully understanding what it was or why I…
InUXR @ MicrosoftbyMichael O'Sullivan·Nov 27, 2023A simple re-framing of the Kano Model to prioritise AI-powered features.The Kano Model is a popular tool for prioritising features, though I feel that it needs a slight adaptation when being used for AI-powered…A response icon1A response icon1
InUXR @ MicrosoftbyMichael O'Sullivan·Nov 14, 2023Lessons from a UX researcher on a 0–1 product in a new team.Over the past year or so, I’ve been the lead (and sole) UX researcher for Demand Planning — a new product within Microsoft D365 Supply…A response icon1A response icon1
InUXR @ MicrosoftbyMichael O'Sullivan·Nov 1, 2023Using ChatGPT to accelerate persona development in business applications.Introduction:A response icon3A response icon3
