InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Jan 9, 2025Getting to Know Customers BetterHow various methods of collecting customer feedback can be used to bridge the gap in gaining a better view into customers wants and needs.
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Nov 19, 2024Driving Innovation with Customer Obsession: Highlights from Align CX Conference 2024By: Caryn Gallis, Director, Strategic Initiatives & Evan Tyerman, Director, DesignOps
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Aug 19, 2024POV: My Journey into the World of CXHow Prudential helped align my passions to my career
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·May 1, 2024The Digital Customer Service TakeoverCan we still maintain a human touch in a today’s digital world?
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Feb 29, 2024Is this accessible? Checking for Document AccessibilityAs discussed in the previous article on What is Document Accessibility, ensuring a document is accessible is important for many reasons…
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Feb 1, 2024Social media made me do it.How social media has impacted the buying behaviors and purchasing patterns of today’s consumers.
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Jan 23, 2024Where is my mind?How experience design, as an extension of our human obsession with perfecting tools and technologies, helps us to survive and thrive in our…
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Jan 2, 2024Embrace the Pull and Right-Size the Push in the Evolving Landscape of Customer Feedbackby Jason Kapel & Aaron Wuollet
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Dec 13, 20231 in 4 adults depend on it: What is document accessibility?This is the first article in a series on Accessible Documents that will cover the ‘what’ and ‘how’ of making documents accessible to people…
InCustomer Experience @PrudentialbyPrudential Customer Experience Team·Nov 15, 2023CX and (What I Thought Was) the Generational DivideMaintaining the integrity of human-based interactions in customer experience.
