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Michael Redbord

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Michael Redbord

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Aug 22, 2018

Two Models That Prove the ROI of Customer Service

Buyers trust people over brands, and brands are getting crowded out of their traditional spaces, so why throw more money at the same…

Two Models That Prove the ROI of Customer Service

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ThinkGrowth.org

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Michael Redbord

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May 10, 2018

How HubSpot’s Customer Service Team Became a Profit Center (and How Yours Can Too)

My first day at HubSpot was eight years ago. I was hired as one of the first people on our customer support team and my title was “Inbound…

How HubSpot’s Customer Service Team Became a Profit Center (and How Yours Can Too)

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ThinkGrowth.org

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Michael Redbord

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Nov 1, 2017

How to Get an Outstanding First Job as a Liberal Arts Graduate

I’ve hired 100’s of people just a year or two our of school, and then watched them go on to turn into major contributors at my company. I…

How to Get an Outstanding First Job as a Liberal Arts Graduate

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ThinkGrowth.org

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Michael Redbord

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Sep 27, 2017

The SaaS Founder’s Playbook for Customer Success

As your startup grows, what your customers expect from you will change and the volume of their requests will change. You’ll shift from the…

The SaaS Founder’s Playbook for Customer Success

Michael Redbord

Michael Redbord

1.98K followers

Boston and Cambridge MA, Service Hub at HubSpot. Likes: Inbound, ecommerce, electronic music. Dislikes: mediocre food, full sentences.

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