Medium

Sebastian Mueller

In

The Citation Lab

by

Sebastian Mueller

·

3d ago

Your Agent Is Not Their Agent

Commerzbank and Qiagen have each launched an AI assistant of their own. The agent we sent to both arrives from outside, on the buyer’s…

Banner: Your agent is not their agent. Three agents, three doors: the one you built, the one your buyer sends, and the one that decides whether your buyer hears of you.

In

The Hybrid Company

by

Sebastian Mueller

·

3d ago

Fifteen of 29 tasks fit an agent. Three could start.

We scored one role at an industrial client, task by task. Half of it was work an agent could hold. Almost none of it could start, and the…

Two numbers. 15 of 29 tasks in one role fit an agent; 3 could start that day. Measured on our own assessment of one role, September 2026, not signed by the client.

In

The Hybrid Company

by

Sebastian Mueller

·

Nov 5

The probation period. An agent is kept or let go on a date, by a name.

Why pilots stall: rarely because the agent stops improving, mostly because nobody wrote down who decides, how often that person corrects…

The probation period. An agent is kept or let go on a date, by a name.

In

The Citation Lab

by

Sebastian Mueller

·

Nov 5

Agents Can Buy From Qiagen. Broad Questions Rarely Lead There.

Usability 80, visibility 11.5. Where a site works for agents, the bottleneck tends to be discovery, and discovery has a different owner.

Two dot strips for the 36 companies in the DAX 40 pilot wave. AI Usability, 0 to 100: Qiagen at 80, joint highest with Deutsche Telekom, median 38.5. AI Visibility, whether an assistant finds and recommends the company on unbranded buyer questions, 0 to 100: Qiagen at 11.5, the lowest of the 36, median 38.

In

The Hybrid Company

by

Sebastian Mueller

·

Oct 28

Said versus lived. Four promises fell due by this entry. Three have no measurement behind them.

The first edition of an audit we will run on ourselves every quarter: what this publication and its author claimed, what our own record…

Said versus lived. Four promises fell due by this entry. Three have no measurement behind them.

In

The Citation Lab

by

Sebastian Mueller

·

Oct 28

An AI Agent Tries to Open a Bank Account at Commerzbank

It finds the account, reads the cost and reaches the form. Then the law asks for the person. A scene from the commerce lane of our DAX 40…

Banner: An AI agent tries to open a bank account at Commerzbank. A form card shows the account and its monthly cost read, the opening form reached with no login, and identity and KYC only partly completed.

In

The Hybrid Company

by

Sebastian Mueller

·

Oct 14

The comprehension obligation: the half of the job description nobody writes.

Decision authority says what an agent may decide without the person who signs. Almost nobody writes down the other half: what that person…

The comprehension obligation: the half of the job description nobody writes.

In

The Hybrid Company

by

Sebastian Mueller

·

Oct 14

Decision authority: none. Somebody still wrote it.

A client filled in our agent card and answered the one field we expected him to leave blank. The line the card needed was not in that…

Decision authority: none. Somebody still wrote it.

In

The Citation Lab

by

Sebastian Mueller

·

Oct 14

The DAX 40, Tested by Agents

36 companies, one real task each. Whether AI finds a company barely predicts whether an agent can use it.

Dot strip of the 36 Agent Success Scores in the DAX 40 pilot wave on a 0 to 10 scale. Deutsche Telekom highest at 7.0, Brenntag lowest at 2.5, median 4.1, six companies at 5.0 or above.

In

The Citation Lab

by

Sebastian Mueller

·

Oct 8

An AI Agent Tries to Apply for a Job at a DAX Company

The job advert is open to machines. The application is not. A scene from the talent lane of our DAX 40 index.

Banner: an AI agent applies for a job at a DAX company. The job advert is open to machines. The application is not.

Sebastian Mueller

Sebastian Mueller

Co-Founder @minglabs · Host of “Lost In Transformation” Podcast · Gastarbeiter in Singapore · Transformer · Lifelong Student

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