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Elizabeth Dias

Elizabeth Dias

·

Nov 16, 2022

“Swifties” Label Ticketmaster as the ‘Anti-Hero’ from Yesterday’s Verified Fan Presale Disaster

These are my personal reflections, and opinions, on the Ticketmaster “fan” experience and the potential implications from yesterday’s…

“Swifties” Label Ticketmaster as the ‘Anti-Hero’ from Yesterday’s Verified Fan Presale Disaster

Elizabeth Dias

·

Jan 26, 2017

Field Service Trends You Can’t Ignore in 2017

In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers — from…

Field Service Trends You Can’t Ignore in 2017

Elizabeth Dias

·

Jan 24, 2017

Making Customer Service Conversational for Your Customers

Making Service Conversational Requires Investments in Self-Service

Making Customer Service Conversational for Your Customers

Elizabeth Dias

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Dec 9, 2016

Managing Zendesk to Salesforce Service Cloud Migrations

We continue to see a common theme with rapidly growing companies as they scale their business operations, especially within the service…

Managing Zendesk to Salesforce Service Cloud Migrations

Elizabeth Dias

·

Oct 8, 2016

#DF16 Recap: Philanthropy, Innovation, Intelligence & Speed

Philanthropy: A Powerful Message for the Salesforce Community

#DF16 Recap: Philanthropy, Innovation, Intelligence & Speed

Elizabeth Dias

·

Aug 26, 2016

Connecting the Customer Experience Dots with Self-Service Support

For fast-growing companies looking to transform the customer service experience, the key is to help your customers — and your support…

Connecting the Customer Experience Dots with Self-Service Support

Elizabeth Dias

·

Aug 1, 2016

6 Tips for Salesforce Optimization

Driving Forces Impact CRM Investments

6 Tips for Salesforce Optimization

Elizabeth Dias

·

Jun 2, 2016

Salesforce Makes a Big Splash in Digital Commerce

Many Salesforce users may already be familiar with Demandware, but if you aren’t you will be now! Demandware is the global leader in a very…

Salesforce Makes a Big Splash in Digital Commerce

Elizabeth Dias

·

Feb 16, 2016

Cloud Trend #5: Unlock the Power of Partner Engagement

Psssttt! Wanna know a secret? Of course you do!

Cloud Trend #5: Unlock the Power of Partner Engagement

Elizabeth Dias

·

Feb 15, 2016

Cloud Trend #4: Engaging Your Online Community of Customers

We do a lot of blogging about online or digital communities here at Perficient. Why is that? We firmly believe that communities are the…

Cloud Trend #4: Engaging Your Online Community of Customers

Elizabeth Dias

Elizabeth Dias

Technology and Services Marketing Strategist tweeting about Customer Success, CX, CRM, Social, Cloud & Digital Transformation.

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